Loved it Getting graded on the submission videos in a more timely manner would help . Also in the app the practice lab symbols could be right before final exam. A few of us were mislead thinking we hold off on those skills until practice lab starts. But other then that the instructors are awesome doing their best with this new way of learning. Vey helpful also.

Class, instructors and footage Class and instructors did great, footage evaluation was kinda sporadic and inconsistent on grading. Would like to see if a standard was set for the footage before hand and not flip flopping with what was allowed and what’s not allowed.

I want to first say my in person… I want to first say my in person instructor was amazing for the labs. NextStep is generally a really great way for someone who is working to get a CNA license. However, I have some problems with the organization and transparency of the mentorship program. I felt like I was shuffled around a bit with mentors and scheduling of clinicals. The only other complaint I have is that some of the skills in the app have really glaring spelling and grammar errors, which did not inspire confidence that the materials were prepared at the highest caliber level. All that said, I still believe in the merit of the program and think that more licensure and certifications should be made available through programs like NextStep.

NextStep Review Repetition of e-mails and text about the same subject (It is overwhelming) Unprofessional coach- Coach ask you a question and 10 minutes later calls you back because she went to tell somebody at NextStep. Scary situation. (But there is nothing to hide at least at my side of the story) Communication and expectations are not clear. Also coach set up for an appointment send you an e-mail and text confirmation about your next telephone training with your coach but one day before call you and get upset because you did not answered the phone for your meeting. This type of mistake is constantly. I wish they fix it. Training class: Training is scheduled but trainer or teacher doesn't show up to class. No e-mail of cancelation or being late are received. No body at NextStep answer the call when you call to get clarification about the trainer being late or class being canceled. There no apology not even when you tell them that you waited for 2 1/2 hours. I didn't want to leave this review but I guess is NextStep protocol.

This was an okay training program This was an okay training program. However, the app had many glitches. When I started, I had to do video recordings to answer the challenge questions. That was not enjoyable whatsoever. Also, when I started this program, I was told/promised many things. But at the end, NextStep went back on their word. Mentors were friendly but not too knowledgeable, and the weekly calls were kind of annoying. They use an internet system to make this phone calls and I could hardly ever understand what my mentor was saying to me. I don't think this program helped me (training wise) get my certification. I've had plenty of experiences through my work places that helped much more.