Great style and quality frames Great style and quality frames. Customer service is also fabulous. I dealt with Tony B. who helped resolve a small issue with the lenses in my husband's glasses. The result was two new pairs of glasses at no extra charge. Very happy customer, and we'll buy from KITS again!

I had an issue with my order/glasses… I had an issue with my order/glasses and they sent me a new replacement pair… they fixed the issue Customer service, quality and value of this company is above and beyond

Not worth the price The specs came with a crooked handle. The glasses are falling off. Not happy with purchasing designer glasses. Not sure how to fix the fitting issue now.

Great selection and great prices Kits has a great selection of frames and lenses at very competitive prices. I bought a few different pairs and I'm happy with all of them. They even made it right at no cost to me when I screwed something up on one of my orders. Definitely buy from them again

Top Tier Customer Experience Customer Service was top-tier. I had ordered a set of frames from Kits, and two days later, my new glasses had arrived. Unfortunately, the incorrect colour frames were sent to me. I immediately contacted their customer service team on a Thursday. The first rep I spoke to asked me to email photos of the frames, which was done that afternoon. I was advised that they would get back to me in 24 hours. Understanding the weekend had lapsed and no update was provided, I called Monday afternoon and chatted with Dennis (customer experience rep). Dennis rectified the problem immediately. He was extremely diligent in combating my concerns and maintained a high level of service and troubleshooting. He confirmed that the incorrect frames were sent to me, and we double-checked the product codes to eliminate the possibility of misprinted products company-wide. Dennis confirmed the shortfall and outlined the next steps. A new order for my glasses was submitted and he communicated the timeline of when to expect the correct glasses. Well done Dennis and KITS!