Pining for previous service experience I bought my last 2 frames from D/K, and I told everyone it was a 5+ star experience; however, this most recent experience is disappointing. There were long delays in communications, and my 2 recent messages have been unanswered for 2 weeks. I want to be a life-long D/K customer, and I'll always cheer for D/K success; however, I can't give a strong rating this time around.

Outstanding speed from order to… Outstanding speed from order to delivery. Glasses were exactly as shown. Fit was just a bit off, nothing I couldn’t adjust on my own though. Overall, tremendously satisfied, this is my second pair of Kind’s. I regularly get compliments on the glasses.

Worst Online Shopping Experience I’ve Ever Had It took almost two months to receive my glasses. I emailed customer service around 10 times during that time, and only received 2-3 responses, and those only after several days. I never received confirmation emails or updates without asking several times. When the glasses arrived, they were extremely low quality—I’ve paid $20 for better glasses. I returned them, following the companies instructions, but have yet to receive my refund or any email update. In fact, the survey is the first automated message I’ve received from the company since I placed my order. Absolutely atrocious customer service.

I’m convinced this is a scam I’m convinced this is a scam. I placed an order over a month ago. When I checked out, they said someone would be in touch to get my prescription. No one did. I emailed several times and it still took weeks to get a reply. They said my information was incomplete, so I provided the info they requested, then crickets again. After a few weeks, I emailed asking for a refund and they said my glasses were shipping and I’d receive a tracking number. I never received a tracking number or any update, and my request for a refund was completely ignored. Don’t do business with these people.

Love love love Love love love I LOVE the personalized experience w/ DK. My designer was so hopeful and the company offers a variety of options. I have worn the same styled glasses for 5+ years (and yes, I've bought new glasses, they just look practically the same). I comfortably expanded my horizons with the easy try-on process. Bonus points: their factory and production details are listed online