Website is basically unusable Website is basically unusable. They have thousands of frames but adding a simply filter like "black" returns no results. Extra filters are added randomly and then cannot be removed. I would not trust my personal information to a site so badly programmed.

Scam - Misrepresents Inventory to Make Sales I ordered frames shown as "low inventory, order soon!" on the website. After a week, I asked about the status and was told that the frames were not in stock but were expected within the next week. The following day, I received an email saying the frames would arrive 2 months later. I cancelled the order. I then placed a second order for frames-- again, shown as "low inventory, order soon." Again, after a week I emailed to find out the status and was told that they were out of stock but Eyeglasses.com expected to have them in another week. In both cases, Eyeglasses.com knew the frames were out of stock and were not sure when they would receive inventory yet never updated the site to reflect that. I called to ask why the website doesn't accurately show the inventory status and was told that it updates every 24 hours. This clearly isn't true as it's been 2 weeks since I was told the first set of frames would not arrive for 2 months and the status never changed (still showing as "low inventory").

Honestly wasn't expecting such a great… Honestly wasn't expecting such a great result, but I sent my Sunglass Frames in for new bifocal lenses and they were returned exactly to my specifications on bifocal placement. I had sent along my old lenses to help get the placement right and everything was returned to me including the non prescription Sunglass lenses that were popped out for the new ones! Great Job! Tried them out driving yesterday and the view is much improved!

Easiest conversation with a… Easiest conversation with a representative I have ever had. Did have issue with phone calls. They were unable to hear me the first 4 times, until I used a different method of calling. Apparently, can't reach them using an IP phone on Google. Anyway, asked about the frames I needed, got the answers. Then made the order. Had an expected arrival time. Items came in two days ahead of schedule and were directly shipped from manufacturing and did not need to go to Eyeglass.com before hand for quality inspection. This was possibly due to no need for prescription for lenses.

Forget two year warranty If you'r like most people and have an eye examination once a year, and have 2 or more prescription glasses, then don't ever buy the 2 year scratch warranty. They will remake the lens if scratched, but it will be to your old prescription not the new one your eyes got adjusted to.