Kenny Hardaway
GBDo not do any business with this Crook Do not do any business with this Crook. The company is a Scam. All they want is your hard earn money without providing any services.
judith Hopkins
GBDon't buy from decormyeyes In April, 2010, I sent two pairs of glasses to Decormyeyes.com with a check for $14.95 to have the temples of both pairs of glasses replaced. Four weeks later, my credit card was billed $198, and I received both pairs of glasses back. One pair was sunglasses, the other, a spare pair of glasses. Within two weeks, after wearing the spare pair of glasses a couple of times, when I picked the glasses up, the temple broke in my hand in the same exact place as before. I called customer service, and first the lady offered me a discount to get new frames. I told her I had already spent $99 to get the temples on my glasses replaced, but the weld had only lasted for a couple of wearings. She suggested I return them with a letter telling the repair shop to fix them right and replace the temples as I was billed. After they had had my glasses for another month, I called customer service again looking for my glasses. She promised to have them out by the end of the week - still no glasses as promised. I received them back the next week - welded again, no new temples as I had been charged. I called customer service again threatening an online review about their fraudulent billing for "replacement temples". She told me to choose any glasses on the site at no charge. I chose a pair, and, at her instruction, emailed her the choice I had made and offering to pay for RX lenses. She sent me a message back, that she would give me the frame for $100 off, and the lenses for half price. Another $400 investment to replace my glasses over and above the $99 for "replacement of the temples" that were never replaced but welded on my original $450 glasses. I would not recommend this site to anyone. They had my glasses for two months and still did not replace the temples as charged - just welded them twice. They never contacted me to let me know they were going to weld them. Then they reneged on the free pair offered to replace my glasses. Billing me for replacement temples when they were welded constitutes fraud.
Shenandoah
GBBAD NEWS!!! DO NOT ORDER ANYTHING!!! Sent in my glasses to repair. They were expensive. Mr. Bolds was obnoxious and this is one of the worst rip offs of all time!!! Do not do business with this company. They are not responsible and his exact statement was "This is NYC, you don't send expensive glasses to NY!" "What were you thinking". When he found my glasses after 3 months he said they had repaired the lenses, which i didn't ask for and wanted me to pay for them. He never returned my glasses. I am shocked they are still in business!!!!!!!!!
elaine tunnicliffe
GBPlease do not buy from this company Please read all the other reviews on this company they are all over the internet for very good reason. They are scam merchants. My story is almost unbelievable. They charged me $100 for fixing hinges on sunglasses. After negotiation they dropped this to $45. When the sunglasses were returned to me they hadn't been repaired. When I threatened to challenge the charges with the credit card company Tony Russo agreed to carry out the repairs for free. Once the glasses were sent back he refused to do anything until I gave him a check for the full cost of repair. He was so delighted to have conned me he even told me so. I let him keep the broken glasses as I just wouldn't be prepared to hand that man any money ataall. Please read the other reviews on line. The stories may differ in the detail but the overall gist is that these people are scammers and thieves and unpleasant ones at that. They have been abusive to customers and are guilty of harrasment. The step open to all of us affected by this company is to speak with the Attorney General of NY stae,it's easy to do as 311 can connect you to the office 9am to 5pm. If they make personal threats via phonecall or email then contact the police. If everyone acts together they will be stopped.
anne
GBShocking It's sad that I feel a sense of comfort reading all the other reviews. I honestly thought my interaction with Tony Russo, albeit profane and criminal, was an anomaly. Looks like what happen to me, happen to a lot of people. Not much to add to the below, my story is written over and over, but I can add that he flat out told me he was a scam-artist, that I was a sucker for buying from him. He also told me it's him and his wife in an apartment in Brooklyn, that his repair shop is him and crazy glue! Sure, I lost money, and endured verbal abuse, but the time I spent trusting this company's claims and services is what makes me livid. My only hope is that other consumers check sites like this out and see what a scam decormyeyes is.