Great customer service This company knows how to treat customers. I purchased a tool from Sanrio. Based on prior purchases I was told I was a member of Sanrico’s VIP club and entitled to a 10% discount. When I tried to claim the discount on a more recent purchase I did not know the correct discount code. When Sanrico became aware of my experience they volunteered to give me a refund of 10%. How many organizations do that.

Eclectic collection of tools and… Eclectic collection of tools and products that may just be the one thing to manage a project or gnarly job! Recently I was getting one of those (cobalt drill bits) and pressed an up-sell offer button thinking I would get to see the details - alas, no, it promptly added it to my order, which I didn’t want as I still had plenty of that product at my shop. I contacted support and they agreed to cancel and refund that portion of the order. So cool products and excellent support.

Best service ever! On ordering a spherical carving bit, I was disappointed when it didn’t fit my Dewalt grinder. After contacting Sanrico’s customer service department, I discovered it was my mistake. I ordered the tool without the adapter. Sanrico said,” No problem, we will send you the adapter at no charge”. Wow! I will get all my carving needs at Sanrico! Thank you so much!

I am so pumped up for my Sanrico… I am so pumped up for my Sanrico products, including the many I have yet to purchase! The folks in customer service were prompt, attentive, and all have a ridiculously adept way of sharing their product knowledge, and mostly, being helpful HUMANS!! Cant wait to route insane amounts of 45 deg miters...SPLINTER & HASSLE FREE! Thanks for doing biz right, Sanrico; i wish there were more like you!!!

Sanrico delivered my Welding Rods as… Sanrico delivered my Welding Rods as promised. Initially they appeared lost but Sanrico followed up and they were delivered in days. I have not used the Welding Rods yet so I can not comment. I would like to give kudos to the Customer Support staff as they were very timely in following up with my questions. I would recommend this company as reliable/dependable supplier.