Eclectic collection of tools and… Eclectic collection of tools and products that may just be the one thing to manage a project or gnarly job! Recently I was getting one of those (cobalt drill bits) and pressed an up-sell offer button thinking I would get to see the details - alas, no, it promptly added it to my order, which I didn’t want as I still had plenty of that product at my shop. I contacted support and they agreed to cancel and refund that portion of the order. So cool products and excellent support.

I failed to see the mention of the… I failed to notice mention of the required adapter when I placed my order. Thus the product received was useless without it. I contacted the Sanrico service team about my dilemma. They responded right away and provided me an opportunity to purchase the needed part. It’s great doing business with entrepreneurs that provide a good product and also value “customer service”.

square drills I ordered the square drills and as another reviewer pointed out, they don't work without an adapter which Sanrico don't sell even though they use one on their promo video. Sanrico have now offered me a refund of the drill bits, which was kind of them. I would like to see them offer the missing adapter on their website, so that whole solutions can be bought.

Just bought some router bits from… Just bought some router bits from Sanrico and I am quite impressed with their customer service. They obviously put the customer first. I received my tools in just under a week exceeding their timeline for delivery. I’m quite satisfied with the tools that I bought. I will definitely do business with them again (they have some very cool tools).

Seems like another Chinese scam I placed my order for looking unique drill bit based on amazing advertisement placed on Pinterest. The one been received was different, does not work at all. I do consider it as another made in China scam. The problem is no customer service phone number does exist. They keep silence to my 3 every day complaints submitted through their website. There is no alternative way for contacting them. $30.00 is pretty much for a not working single drill bit. I want to get a full refund. This is my very negative experience ordering something made in China through Pinterest advertisement. ONLY after placing such feedback I've been contacted by their customer service rep ( he calls himself James) who offered me a full refund ( no return necessary) in exchange to editing my pretty negative feedback. I have agreed. So now I'm adding with 2 extra stars to my EXPERIENCE with Sanrico.com not for the product itself and not for the way how they sell it. James told me to use such a very specific drill I have to buy another special and expensive equipment to my drilling machine. It was not mentioned about on their Pinterest advertisement clip. That is why I called it initially a scam. Hey Sanrico , here is America and not everybody is dumb as you think. You have to be responsible for what you put in advertisement gear providing with honest and fullest information to American customers. You can cheat on your compatriots but here in States you have to follow the doing business rules.