I would recommend and will probably purchase again. Absolutely no regrets for the purchase of my keychain and the necklace I bought for my wife. Our recently deceased four legged family member will live on every day in our memory and our hearts. And this 3d picture I carry now will always be with me to remind me of quality moments we had with him. Excellent quality and prompt delivery. I would recommend and will probably purchase again.

Poor Pre-Sale Customer Service and Worse Conflict Resolution Satisfaction I opened a chat session to ask about how to handle a special situation I needed in giving a picture cube as a gift. I asked how to pay and how my son would handle sending them the picture since I was letting him pick the picture he wanted etched. I had two quick responses from the rep, Christian, asking for me to send him the picture so he could check availability, which was the exact opposite of what I asked. Then, 30-seconds later I received a third response saying that since I hadn't responded yet the rep was logging out of the session. (I have the transcript with time stamps if anyone questions the legitimacy of my complaint.) I responded by asking for a supervisor to talk to about this. The rep's response was all of a sudden dealing with my actual questions. I explained it was too late for him to suddenly care and I was logging out. THEN!! I sent a complaint email to the company letting them know about the situation. I received a response FROM THE SAME REP from the chat session. So I have no idea knowing if their customer relations management ever saw my criticism. My idea is that if they're no better at handling my prepurchase questions, I can't trust them handling any issues after the sale. The other complaints in online forums regarding their poor post-sale customer service, I feel my concerns are well warranted. If anyone is interested in seeing my entire chat and email interactions, I've got it all to support my complaint.

Amazing Amazing. I wasn’t sure what to expect. The finished product is truly beautiful. I ordered two round ornaments for my boyfriends birthday. I know he’ll be blown away. Thank you 3D for delivering exactly what you promise. I definitely will be ordering in the future.

Let me say thank you to Skyview mall Let me say thank you to Skyview mall. I purchased three very amazing pieces from 3D innovations for my granddaughters. My order arrived very fast and upon my glance, I started to cry when I saw the photos of my son and his daughters encased in a crystal. I am not ready to show my friends and family yet because they are gifts for my granddaughters. The few people I did show are going to make purchases of their own. 3D innovation, thank you for putting a smile on my face and heart.

Wonderful Experience I have ordered two crystals in the last week. With the excellent help from their Chat room, specifically "lisa" - I was able to design the perfect gifts. She answered questions, gave good suggestions and was very friendly, yet professional. Very quick turn around on products ordered! My family has been extremely impressed and loved their gifts from 3D Innovation