Poor communication and customer service I called PopArta.com to ask about a project that I knew would be a modification of one of their existing templates. I called with the goal of getting a better understanding of what they could and could not do so that, perhaps, I could modify my project to fit their capabilities. The person who answered the phone did not seem to understand design and printing processes, and struggled to communicate in English. As a result, every time I asked for information or an explanation, he would put me on hold and convey my question to an "editor." For example, I would say something like, "Your website shows that you can do XX. But you've just told me you can't actually do that. Can you explain why?" He would say, "Let me ask." Then he would come back with the editor's response, which usually didn't have anything to do with the question. This went on for 10 minutes. At no point did the representative say, "You know what? Something is being lost in translation. Perhaps you and the editor could schedule a time to talk directly." Rather than seeking information from me to make sure they understood what I was hoping to accomplish, the company made assumptions about what they thought I was asking for. They threw up brick walls instead of exploring solutions. I ended up having my project created by a company whose website shows the same capabilities as PopArta.com.

Why can’t all companies offer this level of service. I have never experienced such good customer service from any online company. I modified my image three times and each time the changes were made quickly and as I indicated. There was an issue with the original photo -the orientation was too wide. I sent another photo that was the right orientation but needed some editing. I asked for someone to call me to explain exactly what I wanted. I was amazed and delighted when Lucy called me within 5 mins. She was very helpful. I am absolutely thrilled with the final picture. Well done, Poparta.

I am thrilled with the picture of our… I am thrilled with the picture of our black Labrador. I had to make a couple of online alterations to his whiskers and eyes and the new picture came back quickly. Very happy with the service and product. The fact that the pictures are built from photos means they fully capture the expression/character you want to display.

Not A Fan I would probably not work again with this company. To start, I originally had purchased a mural of my picture, but then I got an email a matter of days later saying they no longer sell murals. So I had to settle for a canvas. My product was originally suppose to arrive at my door mid-September, but it ended up arriving about 10 days later then expected. And I emailed the company about this issue, but I never heard a response from them. Personally I was not to big of a fan of the image itself. I went for the popart one, and I know pop art will not look identical to the real image. I used an image of me as a child, and I do not think that it even remotely resembles the image I sent.

I absolutely loved the final result of… I absolutely loved the final result of the painting, my husband was so emotional and happy and all at the same time. The canvas looks amazing. Beautiful outcome