Scam- They'll advertise to you, take your money then not send the order & ignore your emails to their support Paid for 2 of their paint by numbers kits (non custom) with 2-9 day shipping over a month ago- still not received them Sent their customer support 2 emails a week apart- No response In the process of claiming the money back through my bank as fraud Don't waste your time or money on this scam of a company

I ordered a gift for Christmas Dec 11. Arrived in Jan. I ordered a gift for Christmas Dec. 11, 2023. 2 weeks later I tried to cancel the order at least twice. The company did not cancel it. I got a similar item on Amazon and received it in 2 days! The item from Paintly arrived Jan. 5, too late for Christmas. I will NEVER order from this company again!

Save your time, don't order. Do not buy from here. I placed an order back in November and it is yet to be dispatched. Customer service is shocking, I have to email at least 3 times to get a reply. Still have no update on my order apart from their customer service saying there were 'custom issues'. Only reason I gave 2 and not 1 star is because I got a refund as per their 30 day policy (after I requested it and confirmed that I wasn't cancelling the order).

Paid for kit, fake tracking #, no response to emails I ordered a paint by number kit and received a tracking number. The tracking number was not real. I emailed the support person, Olivia, about 5 times. Never got a response. Do not buy from this company!

I love their designs selection -