I purchased a new press and rec'd it… I purchased a new press and rec'd it last week. It is a faulty machine. It never reaches temp and times out. I have contacted Customer support. Customer service is giving me run around even after I send proof! Calling my CC and disputing and calling BBB to file a complaint and on FB so others know this company does not stand behind their products. Unless you get a good machine right away do not buy form these people!

Frustrated, no customer service I purchased a $250 heat press which came with a gift of $40 of vinyl. I purchased on July 11th. I received the vinyl in 2 shipments on the 18th and 20th. I have not received the heat press as of the 24th. They stated to contact 2 days after delivery date if not received. I contacted them several times via email, showing the info from the delivery carriers, there are 3. They recommended I contact my neighbors or family because it shows delivery after their logistics investigation. I asked if it was delivered via FedEx or UPS. They sent 2 separate emails that were an automated response that they could not help and to contact my local post office. However the order was sent using a carrier, not the post office. They would not tell me which carrier to contact. I understand $250 isn't a big deal for them but it's a large purchase for me. I know it has not been delivered: we live in a gated area, I was home all week, my neighbors know me and would bring items over if delivered to the wrong address... Completely frustrated with lack of customer service, unable to actually talk to anyone other than via email! Disappointed because I like their vinyl but will not purchase from them again if not resolved.

I also just recently purchased the auto… I also just recently purchased the auto heat press and vinyl bundle! I did receive my products but the heat press will not turn on! I have used HTVRont products and have loved everything I have used except I can't say for the auto heat press as it won't turn on. I have sent MANY emails, FB messages and on line chat messages and have yet to get a response or email back that is not auto generated. I have searched and can not find a # to contact them. It had a warranty but that is only good if you get someone to respond to you. I have filed a dispute with my credit card do to faulty product and no return service. It looks like this is an ongoing issue with this company and it's too bad because I have noticed this company has been gaining a lot of new products and it seems if you are lucky and get one that works then it works great! Wish I could have been one of the lucky ones. Unless you like to gamble with a lot of your hard earned money I would maybe look into a different company that will respond in the need of help.