Never Let Me Down I gave the designers three concepts for the cover of my next novel. They came back with a design that included all three concepts. When I shared the cover with friends and family, they couldn't believe how well it captured the next novel. This is the same way I felt about the cover of my last book. They have a terrific design team.

Friendly and Courteous Employees I found the cost a little steep, but have used Bookbaby in the past and found otherwise they met all other expectations. The friendliness of customer service is a drawing card to want to continue to do business with this company. I know I needed to do more advertising to sell my latest book, "Stepping Stones to a Brighter Future, and trust through their professionalism my goal will be met.

Need better support… The instructions on preparing the book were wrong, and after all was said and done, they printed it incorrectly—the 50 pages twice.

Above and beyond! BookBaby has gone above and beyond to help me weave through the daunting process of self-publishing, thank you! They answer every phone call and answer every email. Every member of their staff that I have talked to has been knowledgeable, prompt, and kind. I cannot wait for my books to be released! LoLisa Marie Monroe

It shouldn't have been so difficult I bought the package for eBook preparation and marketing, and everything got carried out at the end. The meta-data synthesis was more polished than I could have prepared it myself, and I certainly appreciate that. What was not available to me (as someone who looks back to see his sixtieth year) was a "You're signed on now, let us tell you about each step that is ahead prior to your book getting published and sent out." There were many steps along the way that needed guiding, and me doing that by emails with time-difference delays between AZ and New England as well as weekend delays could have been avoided it BookBaby had put together a "user-guide." Having MANY links to many steps really doesn't work for a novice writer; I didn't even know where to look for those, and there's a straightforward process from first-steps to the end if you'd just have someone describe it step-by-step.