The site was very easy to use The site was very easy to use. The only thing that confused me was designing my own front cover. I used a free trial of adobe to edit a PDF and it worked flawlessly

It shouldn't have been so difficult I bought the package for eBook preparation and marketing, and everything got carried out at the end. The meta-data synthesis was more polished than I could have prepared it myself, and I certainly appreciate that. What was not available to me (as someone who looks back to see his sixtieth year) was a "You're signed on now, let us tell you about each step that is ahead prior to your book getting published and sent out." There were many steps along the way that needed guiding, and me doing that by emails with time-difference delays between AZ and New England as well as weekend delays could have been avoided it BookBaby had put together a "user-guide." Having MANY links to many steps really doesn't work for a novice writer; I didn't even know where to look for those, and there's a straightforward process from first-steps to the end if you'd just have someone describe it step-by-step.

Very good service Very good customer service. Helped me in making sure that my book comes out perfect. Once I received my book, I was satisfied with the outcome.

Value! Value! I have done a number of books for various people. Usually one off books but this book will be many more and to have a prototype of what you do is very helpful. The book is 240 pages. My files were not final for the prototype which was ok, I am familiar with the printing processes and wanted to see things like binding, RGB vs. CMYK, alignment, trimming, etc. One thing I found out was I need to proof my final file better. Somehow when I converted to pdf, my application screwed up. No matter, it will make me look better next time. Bottomline, very pleased using your company.

Friendly and Courteous Employees I found the cost a little steep, but have used Bookbaby in the past and found otherwise they met all other expectations. The friendliness of customer service is a drawing card to want to continue to do business with this company. I know I needed to do more advertising to sell my latest book, "Stepping Stones to a Brighter Future, and trust through their professionalism my goal will be met.