Ordering and checkout was easy Ordering and checkout was easy. My order arrived quickly. I am very happy with the Aurafil thread! Thank you!

Website is easy to navigate and if… Website is easy to navigate and if Sewing Parts doesn’t have what you are looking for, it isn’t made. I actually have today returned the part as between ordering and receiving I have purchased a new machine, so I didn’t need this part. Their return process is easy as pie

Great Experience I received a phone call to verify my order and my identity due to my order being a high dollar amount. I appreciated that. The person on the other end of the phone was friendly and helpful. My order arrived even sooner than I expected.

Fails its customers I agree with the reviewer regarding their return policy. It is a joke and only favors their company. They are not easy returns. They start with boilerplate responses and always want a ‘technician’ to look at the defective products they sell and then charge you to return the item for their discretionary assessment or deduct their shipping charge from whatever discretionary credit they offer if you received free shipping. Mine was a dangerously flawed rotary cutter they first suggested I adjust. It’s designed to cut through 6 layers of fabric. Customers should not have to deal with fixing defects. You will never recoup the cost of what you paid if you return anything to them. They are an example of all around bad business practice and fail at customer service. Better to file a complaint with the state attorneys general and let consumer affairs investigate.

I love being able to find parts/accessories for my sewing machines. I love being able to find parts/accessories for my sewing machines. Even though some parts are no longer available this is my go to place