Paul Thompson
GBI have dealt with this company on several occasions and had nothing but amazing transactions with him! They are highly recommended by me I have dealt with this company several times in the past for one sixth scale high-end figures and the higher-end prime 1 statues. Secret compass is second to none their customer service is stellar and the way they make sure you're packaging is secure and pristine Shane is Top notch and so is his team!
Red Or Blue
GBFaulty purchase wasn't refunded Purchased a movie prop through their shop on Ebay. Upon delivery the item was faulty. The electronics wasn't working how it should. Upon messaging them they were quick to help but it quickly transpired after a barrage of back and forth emails they were completely fobbing me off. I requested either a refund or a return address to ship back the item to them. To which they went silent. I reached out to them on Facebook to which I was blocked. I would suggest you tread carefully with this company as they promise you everything and deliver on nothing. So now I will review their website on as many review platforms as I can including google to make others aware
Lindsey Hackman
CA10/10 Experience I don't usually write reviews, but I did a lot of digging before deciding to purchase from SecretCompassOnline and wanted to leave my two cents here since there's not a whole lot of feedback out there. I purchased a Prime 1 statue from them back in December 2022 and the entire experience was great! Because of the holidays I was a bit worried about shipping not updating after a week or two from getting the number so I reached out and they were very quick and nice despite the holidays. We waited a few more days to see if the shipping would update (I am not a shipping novice, so I know when my "hmmmmmmmm" meters start going off and decide to check in). But they were right and the post office was just SUPER backed up but it did update and arrived promptly after. Even customs didn't hit as hard as I expected it to for where I live in Canada. Don't know if I got uncharacteristically lucky or if they are just magic. Very happy with my experience here and definitely plan to purchase from them again in the future ^.^
Joey
GBGreat Communication, Trusting Shane was super helpful and responded within 2 days every time. I ordered Prime One Goku and he was able to help me with the process of paying and receiving it. I could not be any happier with the service. If i could give more stars I would. Package came in with no breaks super fast shipping with precise tracking. Thanks a lot.
Joshua Hö
DEThe best of the best when it comes to high-end collectibles! As a customer who lives in Europe and not in the US, I have been searchong for a long time for a reliable online retailer that sends high value collectibles to germany. Of course there are big retailers like Sideshow, etc... - but these often do not have the niche products in their product catalouges that are offered by some "boutique" collectible producers. A few years ago I came across Secret Compass, who I trust with my orders since then. Not only has shipping been smooth, but the owner responds in minutes to email inquiries and sepcial requests. To all movie replica and collecitble fans, I highly recommend Secret Compass!