NO Customer service response I ordered a box set while on sale. it never arrived and I contacted customer service on August 27th and have still not received any word from them. I emailed on a separate email since they said I would be moved down the queue if I wrote in again from the same email, and still nothing. I understand being behind on responding but over three weeks is horrible and unacceptable. I am either going to get a refund or write as many bad reviews as I can until they contact me. I have enjoyed games in the past and like the concept but if you can't manage customer service you shouldn't be in business.

A great gift! I received the Mallory Rock season as a gift, and I really enjoyed it. I tried to play with my partner but he refused to download the app to look at the digital evidence, so I continued as a solo endeavor — which I preferred. The cyphers are really fun. I love how you can expedite your next installment if you finish a box early in the month. I plan on playing more seasons in the future, so it would be really cool if HAK had an option to return/recycle some of the physical clues after solving to restock their inventory and avoid becoming clutter in your house. (If they did offer that, I’d probably still want to keep some of the cooler evidence items.)

An engaging, community building journey An incredible community building experience! We anticipated the arrival of every episode and our family cleared their schedule to participate. The best part is everybody was engaged and contributed! The interface was very intuitive and lightening fast responsive. The story drew us in. Each box took us about 2-3 hours working together to unravel. And, as we solved our first case our family ask, what’s our next case?

Love love love Love love love! Being a mom of two (and one of those being a small toddler), I don’t have much time for hobbies or time for myself but this subscription allows me to spend a couple hours after everyone goes to bed to focus on something that I find interesting, without the interruption of other people. I am a problem solver at my core and this is something that really gets me interested and focused - three hours can go by like 15 minutes!

Fun for a date night! Fun for a date night! Puzzles/codes were cool, figuring out timeline is interesting and can be challenging. The first season was great and well written. The second season we did was boring and uninteresting. The third season was great until the very last box, which felt rushed and pulled tiny details from things that didn’t matter 4 months prior, and we were expected to tie them together. We had to use the hints/reveals and even then felt frustrated that the minor details came out of nowhere and didn’t make a ton of sense.