Gift Card Issues-B&N won't make it right On 12/19/2023, my fiancé purchased a B&N gift card in the amount of $50 for me from store #2082. This purchase was made in cash. When the purchase was completed, the cashier- Maeve L stated that there was an issue with the register and that they needed to move to another one. She "reprocessed" the transaction and provided the gift receipt but stated that she could not provide the actual receipt. She confirmed that the card was active and had the funds on it. My fiancé went on his way. The gift card then sat wrapped under the Christmas tree until Christmas day, in no one's possession but the tree. Fast forward to 3/24/24 which is when I attempted to use the GC in store #2082. When attempted, I was told that the gift card was not activated but since I had the gift receipt, it would be no issue to have the card replaced, I was to call the customer service number. Upon calling, I was then told that the card was used 3 days after purchase though it was sitting wrapped under the Christmas tree and in no one's possession. The 4-digit pin was not revealed until I attempted use in store on that Sunday, 3/24/2024. If this is the case and the card was used while in no one's possession (but a tree that does not have the ability to make purchases), then we were sold a compromised card. When I had not heard back in over a week, I called the customer service number back. The gentleman I spoke with then had the audacity to ask me if "the person who bought me the card may have used it and not told me" Which really irritated my fiancé. After escalating to a supervisor and going back and forth with her for some minutes, she finally pulled up my email and located the notes on my account. She advised that my concern was still being investigated. On, 4/2/24 I received an email from the B&N team that nothing can be done since the card was never activated. I have been provided with different information from every single individual that has investigated this concern for me which is very troubling. This card was purchased and paid for at a brick-and-mortar location and a physical gift receipt was provided yet, I cannot use it and have been going in circles. I have communicated with B&N on multiple occasions via email now providing them with all requested information including screenshots of the GC and associated receipt. I have received nothing but radio silence. My BBB complaint remains unanswered and my concern unresolved. I will no longer be spending any of my hard-earned money at this company unless they decide to take the time to make things right. - B&N has contacted me below asking for more information. More information had been provided. No contact since.

Barnes & nobles was a good place for me… Barnes & nobles was a good place for me to restart in my reading but to wait on delivery is terrible I ordered it on Monday took about a week and a half to get a book never do that again

Beat up box. Fortunately the books were vacuum wrapped in plastic because the shipping box was too big, the air packs were not satisfactory to cushion the books so they shifted inside and the box was really beat up. By the time the USPS delivered it, one entire end of the box was gaping open. Only the corners of the two large hardback books I ordered were a little bent. These are Christmas presents so I wanted them to be pristine. Next time I think I’ll pick up in store, if that option is available. Otherwise order process was great and delivery was actually 4 days earlier than expected.

Very happy with this order. The book was in excellent condition and arrived much sooner than expected. I didn't even need to look up the ship date in my order email before the book showed up on my front porch.

Book was shipped quickly Book was shipped quickly. However, I do think a "DO NOT BEND" label would have been helpful as the post office bent it in half to get it into my mailbox. Granted it is a not-too-thick trade paperback and I can put it under a weight and flatten it. Just annoying.