Avoid at all costs Pre-ordered a the 1975 rose gold necklace with the release date of the 3rd it is now the 8th with no dispatch of the item. In hopes to clarify this I had to navigate through the endless pages to get to the contact us/problems page and despite attempting to contact them over many days have not received any response nor my product.

PopMarket owes me a refund - did not ship the product I bough the PopMarket July 9 Album Subscription Bundle 1. I received the 1st shipment but not the 2nd or 3rd. I worked with Kevin Rey and returned the 1st shipment sealed and am still waiting for my refund. I was told my refund was processed but after following up with them they changed to their story to "checking with the billing department" After several weeks of requesting an update they have stopped responding. Worst online transaction ever.

My Play Direct are useless I bought a Nas vinyl for Christmas. The content download did not work and on 31st January I wrote to My Play Direct requesting their assistance; it is now mid April and they have effectively done nothing to resolve the issue despite numerous chasing emails. I have paid for music which My Play Direct will not provide and appear completely unbothered by the fact that I am highly unimpressed with them. Having read message boards I know for a fact that the problem I have with my download is not an uncommon one; therefore there is simply no excuse for their conduct. I would advise that people avoid using this company.

The service cannot be topped! In all honesty, I have enjoyed more amazing service from myplaydirect/popmarket than I ever could have imagined. First, my orders arrive quickly and are very well-packaged (no damage in transit). Second, the catalog I have to pick from and the offers that are delivered daily are fantastic. Third, AND MOST IMPORTANTLY, whenever there is a problem with a disk -- e.g., a bad pressing -- it is resolved IMMEDIATELY and in the best possible way: The item is replaced, satisfaction guaranteed. Frankly, I don't see how this kind of service can be improved upon. YOU GUYS ARE GREAT!!!! KUDOS TO YOU!!!!! Thanks! --Timothy

NO CUSTOMER SERVICE WHATSOEVER!!! Ordered items on 12/5/16 and have not received any updates regarding delivery status. I have sent 3 messages through their help form on the website and have yet to get any response. There is also no phone number to get in touch with them. Also sent them a Facebook message earlier today. They have no problems sending me marketing emails daily but cannot respond to my simple request of when will the items ship. Very disappointed. This is my first order and very, very likely my last unless I hear back from them with a tracking number.