I'd give you ten out of five stars :-) I preordered One Direction's FOUR, and when the release date passed and I still hadn't received my order, I contacted myplaydirect. Not only did they respond quickly, they also gave me a free download of the entire FOUR deluxe album by way of apology! You guys are great! A massive "Thank you!" from a grateful Directioner! xx

NO CUSTOMER SERVICE WHATSOEVER!!! Ordered items on 12/5/16 and have not received any updates regarding delivery status. I have sent 3 messages through their help form on the website and have yet to get any response. There is also no phone number to get in touch with them. Also sent them a Facebook message earlier today. They have no problems sending me marketing emails daily but cannot respond to my simple request of when will the items ship. Very disappointed. This is my first order and very, very likely my last unless I hear back from them with a tracking number.

I keep receiving the wrong item... I ordered a signed Banks CD and received the wrong item 3 times! Very disappointed. Huge fan of hers and was really looking forward to receiving the item. Thought I'd try my luck by ordering what I originally wanted, which was a signed Banks vinyl, but I don't want to go through this again. I've received wrong items from myplaydirect several times before too. The only reason I continue to buy from this company is because only they have what I want (limited edition stuff) and the prices are better.

Rhino Lp Issues I've had many issues with the quality of Rhino records. Many of the "new" records have come either blemished (fingerprints everywhere) and/or scratched! Also, I received 2 Joni Mitchell's "Blue" Lp's and on both they had pops on "All I Want" right when she begins to sing. This is a Rhino issue and not a Popmarket issue. Popmarket has the best customer service, responded to me quickly and refunded my money.Thanks again Popmarket (especially Kevin and Macey) for all of your help.

Easily changed my shipping address for pre-ordered item I was unsure if I would be able to change the shipping address for an order I placed in Dec. for a pre-ordered album that is scheduled to ship next week (2/26/16). I sent a customer support request and was notified within 3-4 hours that my address had been successfully changed. No problem so far, and I hope to receive my package at the correct address in the coming week.