website not working I've never had a problem with them until something weird happen to their website and I can no longer login to my account or make a new account I have sent them multiple E-Mails asking them for help but no response :/ Anyone else have this problem?

Great items and excellent service from 1999 Hobby Search. I have bought model railway items from 1999 Hobby Search, over several years and have always found them extremely helpful and a pleasure to do business. My latest items, a kit of a Japanese farm house and water mill and a kit of a modern factory by TGW and a Kato loco spare part, were delivered very quickly. They were well packed and and excellent items. The kits have not been made yet, but they look well made and do not have any flash or residue on them. The price charged, including postage was very fair, even after import duties were paid. An excellent company to deal with and their point system is a great bonus. Thank you 1999 Hobby Search.

10% restocking fee for order cancellation A couple of days after I placed an order through 1999.co.jp, the customer service reached out and told me they cannot ship to an APO (military) address via DHL. I was told there will be a 10% restocking fee if I cancel the order and the customer rep told me I should know their shipping policy. They put the blame on me for not knowing their company policy. Meanwhile, their website accepted the order with no warnings. The website has no mechanism put in place to prevent the order from going through.

Best retailer o christmas Had a problem with my order, after one email I got the item in a few days. This is my retailer of chistmas. When all others let me down, this one sorted me out. Good quality, awesome service.

Bad experience with Hobby Search co. Ltd. I ordered a model from Hobbysearch japan for €107,00 and had to pay €541,00. Hobbysearch sends the invoice if the package is already at the door: no more cancellation possible. Money was transferred by PayPal immediately. No protection against rogue companies as PayPal claims! We do not recommend that you ever buy anything from Hobbysearch. PayPal warranty is worth nothing.