We found a thought-partner in Hugo We found a thought-partner in Hugo: The team doesn't just annotate, they're also thinking about how to make the tool more effective, more efficient. I know they are as invested in our success as our in-house is.

Great support team Great support team: When we audit tickets, it's very difficult to tell the difference between our in-house team and our Hugo team. We've actually built a 'spot the difference' game around it.

I love my Hugo team I love my Hugo team. They are constantly thinking of ways we can improve efficiency. Last quarter, they presented a modification to our learning center which we adopted and resulted in a significant decrease in tickets relating to that one specific issue.

Data QA Lead Hugo's ability to scale teams is pretty impressive. We had a project suddenly gain traction and they were able to get us the annotators we needed trained and ready in days.

Seamless Vendor Onboarding with Dedicated Support It's always nerve-racking onboarding a new vendor but this was very easy. We trained the lead and they took on all the work to train the agents and created simulations for us to ensure we were comfortable with their output before going live. Our Hugo team is great.. they care about our brand as much as we do.