I've always had good service. I've always had good service with Connecting Threads. I recently placed a very large order for thread online. I checked my order before I hit the last button to place the order because it did involve both polyester and cotton and in many different colors. When it arrived there were 5 cones in one of the colors and I had only ordered 4. The invoice showed I had ordered 5 instead of 4. I called to see if I had been charged for this extra cone. I had been but the person I talked with didn't suggest I had ordered incorrectly and promptly credited my card for the price of the extra cone and told me just to keep it. She was very personable during the interaction.

I was short 1 item but was charged for… I was short 1 item but was charged for it on my credit card. Called and after 22 minutes on hold was told they would give me a store credit. I told them in 2 emails that I wanted credited to my CC as I wasn't willing to order $65 in merchandise to get free shipping. Item they left out was $10.50.

Very Happy Customer Very, very satisfied with my experience with Connecting Threads. The Woolies fabric bundle was carefully cut, coordinated, and folded and oh-so delicious to touch. The order came quickly and my email inquiry was answered promptly. I am looking forward to doing business with CT in the future.

I am very happy! I am very happy! Ordering was easy - shipment was quick and arrived in perfect condition. This purchase was to replace a purchase from another vendor which arrived with holes in it! I had been given a gift card to Connecting Threads and though I have never ordered from them before this, I will be ordering from them again I am sure.

There was a mixup and I received the… There was a mixup and I received the wrong fabric in my order. When I contacted Connecting Threads, the person on the phone was understanding and assured me that my order would be filled correctly. She was right!! It arrived yesterday and I am very happy with my fabric.