customer service customer service. it would appear that there is no finished "owner's manual", or "user manual" just mimeographed pages, so consew needs to complete those. jacksew did help with all the printed information that they had access to, which helped tremendously. there is also reference to several videos. these really helped when using the written instructions got a little confusing. i think this machine will be great.

I feel very happy to have met Jacksew… I feel very happy to have met Jacksew and his representative Nas,is a beautiful person, friendly, cordial, a true gentleman and he cared a lot about satisfying our needs. They are excellent. Thank you very much.

Great service I just returned home from a great experience with Jacksew. I lost a screw out of my machine yesterday and couldn’t find it found their site and took my machine and had it taken care of in less than 10 minutes time. Had called several other places and they weren’t much help. Will definitely go there again if I need help.

I recently purchased a Yamata and my… I recently purchased a Yamata and my husband was able to set it up. I used it for a week and I ran the machine without material under it (new to industrial machines and using a walking foot) in which the thread caught around the bobbin and locked the machine up. I called Mo and he had me bring my machine back to the shop when I returned to the Clearwater area. Mo took the bobbin area apart in front of my husband and explained what I did and how to repair. After he fixed the machine he showed me a few others things about the machine to help in in my learning process. I am wowed by this type of customer service. Allie and Matt were also great in the area of customer satisfaction. I have big plans for this machine. Thanks Jacksew! Claire S

My table was un even a wobble I have to… My table was un even a wobble I have to prop it up with a book I sent a picture to sew jack and they said that I would receive another and I have not received it yet. It’s been over a year now they will not return me a new table for my sewing machine.