Hunter Lanier
GBA+ customer service I am very impressed by the customer service here. My very first order I saw the fish I'd been wanting, a midas blenny, on sale for $35! However before I could complete my order the price had changed to the normal $79 price in the cart. It was a "super special" price and it has apparently just expired. Mary from their CS chat quickly offered to get the special price reinstated so I could process my original order. A+ so far!
Roger Burnett
GBBeware of free gift offers. Placed order to receive free shipping and additional gift. Gift (Ricordea) didn’t arrive. Contacted vendor. Store representative assured me that the free gift (Recordea) would be added to next purchase. Made second purchase. Received free shipping and store credit for one dead fish from first order. Order arrived. No Recordia. Contacted store and spoke with same rep. She said there is a note about an issue with Recordea and I would get it with next purchase. Surely an alternate could have been shipped! I’m done with false advertising! Nice fish. Poor customer service!
Joseph Palazeti
GBSome of the best live rock I’ve ever… Some of the best live rock I’ve ever seen, shipped from FL, reasonably priced, well packaged & shipped right away. Couldn’t recommend higher. This stuff was packed with hitchhikers, and coated with different coraline algae. Worth every penny. Even more worth it when you consider shipping is applied!
Sonclay
GBsaltwaterfish.com is my new go-to saltwaterfish.com is my new go-to. Good selection, competitive prices, and most importantly - they honor their guarantee. If you've been in this hobby for a while, you understand there will be a few DOAs and DAAs. SWF has been great on the rare occasion it happens. No major fuss, store credit, and the credit doesn't appear to expire (hate that). Today I submitted an order early morning. Several hours later I noticed there was a special I missed, so I contacted them to request the bonus I asked for be switched - even after the special expired. No issues at all, so amazing customer service is what I have come to expect. I will still purchase from my LFS as it's important to support our local brick & mortars, but as far as online retailers go - SWF is top notch.
SaltySkipper
GBSaltwaterfish.com is my trusted go to… Saltwaterfish.com is my trusted go to four marine fish and invertebrates. I have purchased many times and always receive quality specimens which are healthy and thrive. I’m willing to pay a little bit more and know with confidence I’m getting quality and it should I have any issues they will work closely with me to resolve it.