I ordered 2 x Samsung A53...scammers I ordered 2 x Samsung A53. They use friends and family Paypal payment which prevents you from claiming your money back. Their customer support email address does not exit. I will ensure l make a public video onthis company...they are scammers

Shopping experience - Dweller Max 3 I got the Dweller 3Max. Nothing to complaint. I must say in DE is nothing what compares to its quality. I not sure though if this stove carries all EU certificates but trust that US cares about their customer too. The customer service has been responsive and friendly. The order has been shipped within a few days post payment. One star deduction, because I had expected more proactive comms in regards to payment received etc. I think we are spoiled from amazon shopping experience. But Pomoly has earned my trust so far. If they would improve their reaction in case for product question even better, but still a lot room as product related question remain unanswered.

Cancelling an order. Having difficulty with responses from your customer support team of cancelling an order, is there another method other than a ticket or by email ....a phone number contact that I can use?

Great quality products and service 2 years ago I purchased the Lone Wolf Rhombus Hammock Shelter which I absolutely love. The quality of the fabric and constriction is top notch. I recieved my shelter pretty quick and all my questions were answered in a timely manner. I haven't had any issues with it yet. I went with the heavier cotton polyester blend waterproof fabric due to all the winter camping I do. It is much quieter and waterproof without the worry of an ember from the woodstove making burn holes in the fabric. I look forward to having it for years to come! I'd be happy to shop with Pomoly because I have the confidence with their products and service.

Service and quality This's not my first time I order products from Pomoly. The service and the quality/innovation of the products are top notch! El Gohary-van Loo The Netherlands