I wish I had read these reviews before… I wish I had read these reviews before ordering. I ordered a paint by numbers kit over 2 months ago and still waiting for it to arrive. The website has navigation for contact us via socials, email, online chat etc. However none of it exists. Try it. The only way is a form which I have filled in 8 times now. It goes unanswered. Avoid as I am still trying to get my money back.

The worst online shopping experience and by far the worst customer support! Received a complete wrong order. I have been in touch with customer support for over 2 months now and they just stopped responding all together. So I haven’t received items that I ordered, no refund, no more answers from customer support. I really don’t know what else to do than just start reviewing my experience - would give a 0 starts if I could! The worst online shopping experience so far!

Terrible business Terrible business. I have contacted Crafty by numbers several times with no response. I had ordered additional paints, paid for them and never received them. Do not deal with this company.

Ridiculously bad quality of every part Ridiculously bad quality of paint and ‘professional’ extra bought brushed. Even after 4 layers of paint it’s not covered and extremely uneven. And I am a professional creative painter, but thought it would be a nice piece for relaxation. I ordered a 60x80 cm painting and a large easel was suggested. The easel is about 30 cm high… All in all a very expensive ridiculously bad purchase. Too bad I can’t add photos.

I must be a lucky customer I ordered in late January and after seeing reviews on here I though oh well, won't see that money again. However my order arrived today and is good quality. The paint covers better than the cheap amazon paint by numbers, the canvas us better quality, it arrives rolled not folded, and the canvas print is shaded as well as numbered. This is an absolute genuine review and I was very surprised at what arrived, in a good way.