No reply. No product. I haven't received my order and it's been over a month. I emailed multiple times and havent gotten a reply. Update: they just commented below and said they would email me.... And did not. My email is Kyler.jane yahoo.com I will update this if I receive an email

Missing/Wrong Paint I ordered the 36 color paint kit last year before Christmas as a gift. It was discovered during unpacking that one of the paint colors shipped did not match the instructions and intended colors. I contacted customer service and had to go back and forth with them and send pics 5-6 times, a real pain. They said they would send a replacement paint, but never followed through. Very disappointing experience.

Where is my Paintly order? Ordered Dec 5th for xmas. First tracking # referenced Austalia. I emailed Paintly for an update and received a tracking # referencing Linden, NJ. Newest tracking # references China. Giving two stars in Hope's of receiving my order by the end of January.

Long Shipping times and Wrong Color palette Ordered on 1/24, shipment did not arrive until 2/10. I'm almost through the painting and I feel like this company did a very poor job of color matching to the photo I provided. The colors of me and my partners shirts are so close to skin color/background colors and some of the highlights on the shirts do not match whatsoever. It doesn't seem like they color matched correctly, however I am still going to finish and gift this to my partner for Valentines day. I just will not be purchasing from this company again due to the shipping inconvenience and the overall experience with the colors being slightly off.

I ordered item back in October of 23… I ordered item back in October of 23 and got tracking number. Emailed after 2 weeks and says package was lost in transit after numerous emails of trying to find my package. C.S. says they will reship the order, this was end of December, still no tracking number has been given. No news on refund or anything yet……. Still waiting!!!!!