empava oven Sister bought an oven that malfunctioned within a month so empava sent an inferior model as a replacement. A model that listed over $100 less than the malfunctioning model. This is wrong Update: my sister contacted Empava and they refunded the difference from the two models. This is ok but she still has an oven she really didn’t want but they at least made the money part right. So I will change the rating.

I called the technical assistance line… I called the technical assistance line twice during the install/test process, and both times my calls were quickly answered by a friendly and helpful representative. and my questions were quickly and clearly answered. Very pleased with the products quality for the price, and VERY impressed with the customer service.

The stovetop is fabulous The stovetop is wonderful. It looks clean, contemporary and is easy to use. It was a money well spent. We did have a delivery issue when the first one arrived shattered. Not sure if more styrofoam would have helped as it looked like the deliverers might have stepped on box. Empava customer service was wonderful and a replacement unit was shipped right away.

Great so far I bought my Empava cooktop online and it was delivered sooner than expected, so that was great. The installation was quite easy too. I basically took my old cooktop out and dropped in the new one. I did have to reuse my old gas line adapter for the gas hose connection. The Empava looks nice and started up great! I’ve only had it for a week so I don’t know how durable it’s going to be long term.

Bought a 2 burner induction cooktop Bought a 2 burner induction cooktop. Bought it over a year ago and just recently installed it in a new addition to home. Worked for about 3 days. Right burner worked fine. Left burner non-functional. Customer support chatbot(?) was initially very difficult to work with (as all chatbots are). Had much better luck once I was able to get through to a actual person. They agreed that unit was not working as it should and worked with me to get it replaced. Looking forward to getting a replacement. Have a 24 inch Empava wall oven that works like a charm so am looking forward to getting the matching cooktop replaced.