I got the wrong item, but they refunded my money I ordered a medium pot and got an extra small in a different pattern than I had ordered. I had to take it to the post office, but they did refund my money

Nice donabe Beautiful item. First one broke in transit and they refunded smoothly. Ordered again and arrived successfully.

Very responsive and attentive customer… Very responsive and attentive customer service. My Sake set was delivered carefully and in a nice box for gifting, everything was safely wrapped and my set looks amazing. I was very satisfied with my experience and will look to order from them again.

Excellent Company Items are beautiful and fragile. They were packaged so well that there was no breakage at all.

Stunning! This hand painted sake set is absolutely stunning. It's modern with a traditional flare we just love. I got it for my husband for our 9th anniversary (since pottery is the theme). He loved it! We are going to pick out some sake for it later this weekend. Shipment arrived pretty quickly considering it came from Japan (we are in the US). The box came wrapped so I didn't even have to wrap as a gift. Thank you so much!