Great Customer Service. My first purchase with Pantry Paratus did not go as planned because some product was damaged in shipping. However, Chaya took care of me and resolved the issue. No body is perfect. No company is perfect. But, what we want is a company that will stand by their customers. I WILL absolutely buy from Pantry Paratus again. Great company.

Well I let another one get underneath … Well I let another one get underneath me. While searching for a chop rite grinder on the internet I avoided the retailers that said "out of stock". Pantry Paratus said "in stock" so I pulled the trigger and ordered it. Then here comes the email saying it is out of stock and will ship direct from manufacturer, in about 2 weeks. That was 11 days ago. We'll see what happens. One thing that did happen, my credit card was charged instantly. All this tells me they are likely one of the thousands of outfits that stock nothing, just run a slick website that looks like a retailer then ship direct from manufacturer. It worked though, they got their 1 and only sale out of me.

Great company with great customer service. I ordered a knife for my grinder and either I ordered the wrong item or I was shipped the wrong item by mistake. Nevertheless I made one phone call to customer service explaining my situation and two days later I received the right item through express mail. They were great at understanding and were very pleased to help me. I am now one happy customer. I will be doing business again with Pantry Paratus.

Honest and efficient Pantry Paratus kept in touch with me (email) through the entire process, letting me know the status of my order and tracking numbers. Items delivered with no issues. Good products and prices. Would recommend.

Disapointed Still waiting for my order which is going on three weeks. Called the number for Pantry Paratus "talk to a real person", should state talk to a real person on the answering machine. Left a message and no one ever contacted me, this has been over a week ago. Received an email stating that my order was being shipped directly from the factory, so I guess this means don't bother us, not our problem.