Zach Taylor and his helper from The… Zach Taylor and his helper from The Bath Authority completed our new walk-in shower in ONE day and it's absolutely beautiful. When they left it was like nobody was ever there and spotless. Zach's communication throughout the work was outstanding, pre-job, during and post job. The workmanship and quality of the materials are even better than we expected. Big thank you to Zach and The Bath Authority for giving us the bathroom of our dreams and for making the entire process incredibly smooth and easy. Highly professional staff in all regards. Highly recommend The Bath Authority for home improvement projects. John O'Malley Cleveland, Ohio

Can I do less than 1 star Can I do less than 1 star? If I could I would. I thought Home Depot was the worst company to have done work in my house but Bath Authority came in and said hold my beer. I should have known when their salesman offered a bath job about 3k higher than literally anyone else offered but they pretended to give me the “friends and family” discount which just brought me to everyone else’s price. But I’m getting windows done through Universal windows so I thought it made sense to use associated companies. Guess I’m the idiot. Especially when even people at Universal windows have said not to use Bath Authority. The first set of workers to come came and bad mouthed the other workers that I could have got saying that this is the best crew and everyone else does shady work (nice just what I love to hear). Showed up with the wrong size tub that was 5 inches too small. They then offered to build a wall for my now smaller tub. I obviously didn’t want that who would right? It’s almost like I bought a product and service and wanted the product and service I’m paying for. Well I talk to a manager (Andre I think his name was. He was forgettable at best) who pretends to care and promises the right tub will come in a week even if he has to go personally and get it. Almost a week later and my wife misses a call getting a voicemail saying that the tub will be later than promised. A real man of his word since he wasn’t going to get the tub. Finally another crew of workers come and say they’re here to fix the problems from the other workers. Oh by the way he showed up about 2 hours later than they said they would be there. Which was nice waking up at 7:30am on my day off when I was told the workers would be there at 8am and then they show up at 10am. Then he proceeds to install everything at about the skill level of a drunk toddler. The shower head and faucet are not aligned. The caulking is god awful. Edges are all crooked. And the best part, they broke the tower and gave me a completely different color one (my shower is white the replacement tower is brown) saying they’d be back within a week with the new one. Welp, 2 weeks now and no new one here. They also offered to come down in price. I’ve checked the amount I owe many times and price never changed. Please whatever you do. Go with anyone else. Find a homeless man on the street and ask him to do it. Ask your now dead great grandfather to do it. Any other option will be far better than what they’ve done. I will now have to pay another company to fix this mess and I’ll still have to pay for the train wreck they put in my bathroom. Thanks Bath Authority Update: as of April 9th, 2024. Bath authority immediately responded to my review saying looks like I’m already working closely with their customer service. I am not working closely with their customer service. That’s a lie. I never heard from them. I have called three times and even left a message. No one ever answers and I never get a response. They know how to get ahold of me. They’re maintaining their position as probably worst company you could ever have provide a “service”

100% recommend! From beginning to end working with Bath Authority was great. Everyone I spoke with was professional, responsive and straightforward. Install was a breeze, one day to remove my old tub and surround and install a new tub, shower walls, etc.! Dave and Kenny were clean, efficient and professional on install. The final product transformed my bathroom, and is leagues above a prefab surround or overlay in terms of quality and cost benefit. I'm very glad I went with Bath Authority for this project, and would absolutely recommend.

Wonderful Walk in Shower Install Workers Dave and his partner were on time, took care with surroundings and cleaned up well afterwards. Protecting the wood floors during installation. Work ethics were very professional and finished the new walk in shower very efficiently and quickly. Very personable and made us feel comfortable with this expensive job. Great job Dave.

Extremely bad experience the sales… Extremely bad experience the sales person lied to us over and over after I asked about upgrades the install took months to get everything so it was overpromise and under delivered. Then I wrote them a check, but they didn’t cash for three months later, and had no explanation for it, don’t do any business with this company. There’s plenty of others out there a lot less money in a better experience.