Kendra Petty's service is EXCELLENT!! We have bought a good number of equipment from Shortorder. In every case, the service including information about the equipment, shipment tracking, billing, and everything was very professional and very clear. Whenever we had problems: wrong item delivered, bent equipment received, thank god we got help from Kendra Petty. Her excellent responsive disposition makes it for sure that we order again from Shortorder.com. We have two concerns however: The shipping company employees do not want to give us time to inspect the item before accepting it, and the high frequency of damaged equipment that we have to return. So it seems to me that shipping issues needs some addressing.

Misunderstanding. Company made it right I ordered a Beverage Air bar back BB72Y-1-B refrigerator. I assumed based on the picture on shortorder's website that it came with a countertop. It did not. Company accepted a return with full refund. Good people. Would do business again.

No one home It would have been nice to get an estimated ship date when the order was placed. When I tried to call the automated voice told me to go to the internet. Why do they have a phone number if no one is there? Frustrating!

total botch I ordered a 1000 lb/day 3 phase mini-cube ice machine. They sent a 600 lb, single phase unit. I was desparate for ice so I installed it and then had to deal with getting the correct one sent, which to their credit they did in a timely fashion.

Sales Representative Shana...your Sales Representative was extremely helpful! Thank you so much for having such a wonderful person on your staff!