Darryl Benamati
GBNice vanity. Great customer service. Other than a defective sink, the quality of the vanity is very good. Customer service at MTD is exceptional. They are replacing our sink and shipping it so that it arrives when it is convenient for us.
Nancy Milburn
GBOrder processed but out of stock Order processed. Then I received a call withn an hour or so from MTD saying he order should not have processed because the products were out of stock. Ok . Understand these things happen. However, I was told on that call that the credit card charge wold be credited but it may take weeks to see the credit! It is 3+ weeks and no credit yet.
Fher
GBLove my new vanity Solid wood, looks beautiful and the best price online. Thank you MTD Vanities!
Jim
GBMTD does not stand behind its warranty MTD does not stand behind its warranty. Immediately upon installation of a floating vanity I purchased online [Sunset 24" LED Illuminated Single Sink], it was evident one of the spring mechanisms responsible for the soft closure of the door is faulty. It takes an excessive amount of force to open the drawer, but once it is open, the left assembly 'slingshots' the drawer forward. Upon closure, the left spring makes a noticeable ticking noise (the right one makes no such noise). I sent customer service a warranty request outlining the issue. Three days later, a rep. asked me to send a video. I did. A few days later, I got the following response: "From the videos, we did not see any irregularities in the function of the drawer. The tension you experience is normal for soft-closing drawer mechanisms." I responded asking for what tolerances were considered normal and within specification, and how the company came to determine mine was within that range. After all, why would the right mechanism perform so differently if the left one is within specifications? It's been three more days and no response. I should note that the vanity I replaced also came from this manufacturer, MTD, and also featured a soft-close mechanism. I'm familiar not only with how the drawer closure works, but also with the company's products. I understand things can go wrong somewhere in the manufacturing process. It happens. That's why companies offer a warranty. But when a manufacturer fails to stand behind its product--especially something as small and relatively inexpensive as replacing a soft close drawer mechanism--I can only suggest potential customers stay away from MTD.
Seth G
GBVery Good They were a little slow to actually ship our order. Over a week and some back and forth emailing about verifying my address. But once it shipped, it arrived very quickly and was well packaged. No obvious defects upon un-boxing. Great Pricing.