The worst customer service possible I bought a bathtub from them, and the tracking app didn't work. I called the phone number and someone who spoke very little English answered "hello" and kept apologizing without being able to helping me and there was no one else to talk to. I was told I would get email confirmation about when I would receive the tub, I never did. I finally asked for a refund and one month later I still haven't received it. It is by far the worst customer service

DO NOT BUY ANYTHING FROM SWEET HOME… DO NOT BUY ANYTHING FROM SWEET HOME COLLECTION!!! I had ordered King sheets in December and they sent me Queen sheets! I returned the Queen sheets with a copy of their invoice slip and wrote that they sent me the wrong sheets and please send me King sheets or credit my charge card. In January, I notified them again and Customer Service stated that they never received my returned sheets! In order to credit my account, they would need my tracking number. With all the after Christmas cleaning, I must have thrown out the post office tracking receipt! They did not believe me and now I am out a set of sheets or a credit because of their mistake in sending me the wrong sized sheets. One would think this company would believe and honor their customers instead of losing more customers.

Buyers Beware The products I received were not as ordered. Customer Service were polite and quick to reply, but would not give me a full refund, so I have lost my payments.

DO NOT BUY ANYTHING HERE DO NOT BUY ANYTHING HERE! Total scam. I purchased some bathroom faucets here, after receiving them, I realized they were way bigger than listed on their site and would not work for the bathrooms. I’ve attempted to return these, but it is impossible to get a response. They keep messaging me “the American warehouse is having issues.” I don’t really care? Just send me a return label? Also won’t give me any instructions on how to make a return, won’t answer any emails, and won’t answer phone. The “return policy” on their site is a total lie and the product I received weren’t correct. I’m now out money for 3 faucets that weren’t the right size.

Worst company I have ever seen for… Worst company I have ever seen for customer service. They claim my bedding has shipped even though UPS has no record of the package. Sweet Home does not reply and Amazon will not give me a refund because Sweet Home claims the bedding is en route. Do Not work with this scamming company.