Faucet line operates like a pass… WARNING: The customer rep. Just cancelled my order without my permission because he did not like this honest and accurate review. That just proves that this review is valid. Kitchen and Bath Authority just processed my order and shipped the item faucet line wouldn't.. Faucet line operates like a pass through internet ordering site. They don't have inventory. They behave much like expedia or hotwire, for an additional ordering option for actual manufacture vendors. This is not necessarily a bad set up. What make this site so bad is their very poor customer service. They will soon be changing their name as people will get sick of this. Hopefully they will learn under new management.

Best Prices Online with Speedy Delivery! We could not be happier with FaucetLine. We could not have asked for a better buying experience. Our (back ordered) Apron Front Farm Sink arrived quickly, in perfect condition. FaucetLine kept us informed when our back ordered sink would be in stock and shipped. Our sink delivery was quick and flawless. We are in the process of building a large family home. None of the "big name" home improvement stores could beat FaucetLine's prices. We are a military family and receive a 10% discount at one of these big name home improvement stores, but they still could not beat FaucetLine's price. FaucetLine was literally hundreds of dollars cheaper for the same exact sink! Our sink arrived packed extremely well secure. The sink was padded with extreme care and even was enclosed in a large cloth bag to prevent any smudges or scratching from packing materials. We HIGHLY recommend FaucetLine and will be shopping with them again! Great service and Quality!

Terrible product, worse customer service We ordered over $600 in parts from faucetline.com for a home remodel. When there were problems (they created a water hammer) with the parts, they blamed it on the manufacturer. When I pressed them, they told me they couldn't offer me a refund since I had installed the parts. Since it's pretty hard to tell if a plumbing part works without installing that, it seems pretty clear that I'm being ripped off.

Useless Vanity I ordered a vanity from Faucetline without the sink as my builder told me he would provide the sink. As we got to install in the 8 month home building project, our builder removed the vanity from the packaging and then went to buy sink only to find out, it is a very unique size sink that can only be found at faucetline and one other place that were both sold out. Called them regarding the issue and said even though outside of return time frame they would take if still in original box; however, could not as our builder threw away the box when they were doing the first round of house clean up. I explained the issue to them and then got no response back, no calls or emails back. It is like selling a piece of furniture missing a critical piece to be able to use, useless. I have since packaged it all back up (in a different box) and sent back to them as I can't do anything with. I hope they do the right thing and provide refund. I will continue to dispute as this is just not good business.

Horrible Customer Service and Returns Policy READ THEIR RETURNS POLICY. Yes they have cheap prices but they're unwilling to budge on their 25% returns policy (PLUS shipping) which is thievery at that amount. Nobody at their company could explain why, even though I cancelled the order hours after placing it, 25% had to be charged (usual companies are 10-15%, dept. stores free) and despite wanting to place an order with them for another sink of higher value, they were not willing to cut some slack. So I went elsewhere and found the same $280 sink for $3 but free shipping!!! They have lost a customer. They have lost money (apart from my stolen 25%) and I'll let as many people know about it as I can. Do business with more ethical companies instead of this.