No return possible I am asking for the address for return with no answer. We are not satisfied with the quality of the rug at all, unfortunately.

I didn’t receive my rug I didn’t receive my rug. Showed delivered but never received it so I’m out the money for the rug.

Very satisfied with this shopping. I have bought and used the rugs several months ago, this is my first-time buy goods from the online store. The delivery time is not very fast, I got the rugs need about 8 days, but when I see the design and quality, I feel is deserve to wait. I used this rug nearly half-year, it is perfect for my home. For me, very satisfied with this shopping.

Terrible customer service TOTAL SCAM! I am trying to return a rug, but customer service is non-existent. Several times I have called the phone number listed, emailed, sent messages on Instagram and on Facebook and still have gotten no response. SO disappointing. I do not recommend this company and would NEVER purchase from them again.

It has been over a month and order… It has been over a month and order number 16795 has not been shipped. I would like a refund or for the rug to actually be shipped. Not just a shipping label created.