Add more packing I received my frame… Add more packing I received my frame with scratches along the side and the frame was bouncing around on the inside of the box.

Great job on mats as well as frames Great job on mats as well as frames. They were very precise on measurements and all the hardware and backings are included. All I had to do was secure my art on the mat, layer the plexiglass, art, and backing, apply the hardware for hanging, Voila!

Great potential… Great potential. The product is reasonably well made. However, attention to detail is lacking. I ordered a couple of shadow boxes. One of them arrived with a backboard that was cut too large; nevertheless, someone attempted to squeeze it into the frame - not only was it warped but also bent heavily in one corner, with an evident crease. The board was also scuffed. It should not hade been shipped out.

When the local frame shop is too costly or too slow Extremely fast service! Decent quality frames and mats at great prices. Good variety of options. More reasonable shipping rates than most other online custom framers. I've ordered frames/mats from custompictureframes.com several times and never been disappointed. My most recent purchase -- which included double matting -- was created and shipped by the very next day. (Compare that with local frame shops, who also do a very good job but take between two weeks and two months to do it.) I collect art and have used three different frame sources -- Amazon for small, absolutely standard size frames with no special matting needed, local shops for treasured works in large sizes, but from now on ONLY custompictureframes.com for true, accurate, fast custom work on nice non-standard sized works.

archival white frame I found Annie of Custom Picture Frames to be very helpful. I thought I was ordering from another company by a similar name so I kept asking for a record of past orders and she politely looked and found no record of me. Once that was clarified I ended up placing an order but wanted an archival acid free mat. Later I ordered the mat separately and it came in good shape. Annie was very polite to me concerning the mix up.