Email notification automation needs some work. The website itself was easy to navigate, and the product purchase process was really smooth. Afterwards, I received no confirmation email, and no response to the initial email I sent through the help line. After my second inquiry around the shipping info a month later, someone from the team finally shared the tracking number... not a great user experience. The email automation backend clearly needs some work as the site continues to grow.

Love my woven shades! Everhem has been so wonderful and helpful. They helped guide me with measurements and what would look best with my windows. I wasn’t able to do an inside mount shade with my windows due to the casings around my window, but they helped me get a perfect measurement to make my outside mount woven shades look like inside mount woven shades. They look beautiful!

Great customer service, but need better packaging The headrail was broken on the woven wood shade I received, so customer support sent me a pre-paid shipping label, I returned the shade, and about 3 weeks later I received the repaired shade. (which looks great) Better packaging is needed to protect the product inside the box (the box had clearly been dropped at some point). But customer service was good. Thus, 4 stars.

The whole process went smoothly and the… The whole process went smoothly and the quality of the products is great! We were missing one set of screws for a Roman shade and the customer service —-who responded to my email very quickly —had it overnighted!! I purchased drapes, Roman shades and woven shades. I will buy again soon for other rooms.

Incredible experience! We are so pleased with our Everhem experience. We have purchased several roman shades in different colors for our new home. The process of ordering online is very streamlined and easy to navigate, especially for someone who has no design experience. The shades all arrived on time (or early) and we were able to install them on our own with only one question. The team at Everhem was very responsive to our install question. We highly recommend for all draper/shade needs!