A K
GBPoor customer service and satisfaction Avoid purchasing anything from this company as they will refuse to cancel any order regardless of the order status. You will be disappointed!!!
Connie Carter
GBIt was simple and easy It was simple and easy. Everything is explained on the website. Just waiting for my pillows to arrive. They are being delivered today according to the tracking information.
Carolyn
GBSeveral family members have your… Several family members have your pillows and we agree that after just a few days of use our neck pain has lessened and we are getting a better nights sleep.
kristof
GBPineTalles- NOT a customer-friendly POLICY! I tried and I did not like the hardness of the pillow. It is like sleeping on the ground. So I reached out to PineTales to return the product. They said there were NO RETURNS. I said : I am not satisfied with the product you sold me. I didn’t purchase the wrong size of the pillow. The pillow feels like lying your head on the ground. Pretty expensive gamble for whoever buys your pillow and is not satisfied with your product. NOT a customer-friendly POLICY! Something tells me you have a lot of people trying to return the product. Hmm? This is what they said: "We don't force anyone to buy our products. It is your choice to make a purchase with us or elsewhere. And when you purchase with us, you legally agree to our return policy". We cannot do anything else than list our return policy on our website. Reading it is up to you as the customer. Your PineTales Team
Ronna S Hill
GBThe Pinetales Buckwheat pillow is an amazing pillow. The Pinetales Buckwheat pillow is amazing! Gave it 4 stars because I would have preferred the standard size which was sold out. The 14x20 size gets the job done, though! I can truthfully say that after years of searching for "the pillow," I think I've found it! No more aching neck and shoulder pain in the mornings, and that alone rates "5 stars!" Delivery was exceptionally fast, and the ability to track the package was quite helpful.