Customer service was outstanding Customer service was outstanding! They worked with me as I wasn’t always sure what I wanted . Will definitely shop again and recommend to friends and family.

Lime and Lou...A Husband's Best Friend This is my second order from L&L. First was the acrylic song lyric wall hanging and it was such a hit, I'm following up with the acrylic block for her desk for Mother's Day. L&L is a gift giving godsend!

Back in December 2023 Back in December 2023, I purchased a hoodie that was personalized from a photo. The embroidery came out incorrect. This is now my 3rd review that I've posted here about this. The first 2 posts I did, Lime & Lou was quick to respond and say they would make it right. This has yet to happen. I am completely disappointed with Lime & Lou. It's clear to me now that their quick responses to my legitimate complaint each time was merely a PR move. Please don't ever purchase anything from Lime & Lou. They could care less about their customers. AND AGAIN....Lime and Lou responds to me and letting me know they're looking into my issue. My issue is over 3 months old. They have NO PLAN TO MAKE THIS RIGHT! Such a terrible way to treat a customer! I will continue to post a deplorable review of Lime and Lou, daily if necessary, until my issue is resolved. Lime & Lou contacted me....promising me a confirmation of shipment (3.5 months after my original complaint email to resolve my issue)...I have yet to receive this. They also sent me a link to track my new shipment, once it releases...this link does not work. I think Lime & Lou uses Chat GPT to answer customer posts....with zero intention of following through and making customers' issues correct. SO WRONG!

Unique gift delivered timely Great job! The gift looks wonderful. It was delivered right on time. Any questions sent to customer service were answered promptly.

I kept trying to add the 20% discount… I kept trying to add the 20% discount and your process wouldn't let me. I think you should add this onto my order.