Back in December 2023 Back in December 2023, I purchased a hoodie that was personalized from a photo. The embroidery came out incorrect. This is now my 3rd review that I've posted here about this. The first 2 posts I did, Lime & Lou was quick to respond and say they would make it right. This has yet to happen. I am completely disappointed with Lime & Lou. It's clear to me now that their quick responses to my legitimate complaint each time was merely a PR move. Please don't ever purchase anything from Lime & Lou. They could care less about their customers. AND AGAIN....Lime and Lou responds to me and letting me know they're looking into my issue. My issue is over 3 months old. They have NO PLAN TO MAKE THIS RIGHT! Such a terrible way to treat a customer! I will continue to post a deplorable review of Lime and Lou, daily if necessary, until my issue is resolved. Lime & Lou contacted me....promising me a confirmation of shipment (3.5 months after my original complaint email to resolve my issue)...I have yet to receive this. They also sent me a link to track my new shipment, once it releases...this link does not work. I think Lime & Lou uses Chat GPT to answer customer posts....with zero intention of following through and making customers' issues correct. SO WRONG!

I was out of hope, until I found Lime&Lou With weeks left until my wedding, I had a company rip me off. They took my money, stopped responding, and I was absolutely heart broken. I had the idea to have our outlined picture on a hoodie for a send off, and it wasn’t looking like it was going to happen. In a time of humble desperation, I put in an order with Lime&Lou. I sent an email and crossed my fingers. No, they were not the previous company. No, the wedding was not going to work with the original shipping date. No, I didn’t have much hope left. However, I got an email back. Yes, they were polite and quick to respond. Yes, they expedited the order just for me. Yes, I got a beautiful products that is exactly what I had wanted. Maria and the rest of The Lime Team helped to make our send off special. I could not love this company more. With amazing people, service, and of course product, you can’t go wrong with The Lime Team!

Would recommend the Music Memories Custom Canvas I bought the Music Memories framed canvas for my first anniversary. I love the idea of this and the canvas is modern and meaningful, and fits perfectly in our music room. My husband loved it and it's just as I hoped it would be. However, the card I paid $5 for did not live up to expectations. It was cut unevenly so the white border was thicker on one side than it was on the other. I really like that it mimicked the canvas, but the paper stock felt kind of cheap and the print was uneven and faded in the center. It wasn't the main part of the present, but I did expect better quality for the card.

Customer service was outstanding Customer service was outstanding! They worked with me as I wasn’t always sure what I wanted . Will definitely shop again and recommend to friends and family.

I purchased the SOUND OF SILVER I purchased the SOUND OF SILVER: CUSTOM FOIL LYRICS WALL ART and the item came wrinkled. It does not appear flat and due to the silver color it looks even worse when hung up. Unacceptable for $200