Back in December 2023 Back in December 2023, I purchased a hoodie that was personalized from a photo. The embroidery came out incorrect. This is now my 3rd review that I've posted here about this. The first 2 posts I did, Lime & Lou was quick to respond and say they would make it right. This has yet to happen. I am completely disappointed with Lime & Lou. It's clear to me now that their quick responses to my legitimate complaint each time was merely a PR move. Please don't ever purchase anything from Lime & Lou. They could care less about their customers. AND AGAIN....Lime and Lou responds to me and letting me know they're looking into my issue. My issue is over 3 months old. They have NO PLAN TO MAKE THIS RIGHT! Such a terrible way to treat a customer! I will continue to post a deplorable review of Lime and Lou, daily if necessary, until my issue is resolved. Lime & Lou contacted me....promising me a confirmation of shipment (3.5 months after my original complaint email to resolve my issue)...I have yet to receive this. They also sent me a link to track my new shipment, once it releases...this link does not work. I think Lime & Lou uses Chat GPT to answer customer posts....with zero intention of following through and making customers' issues correct. SO WRONG!

Quick and Easy Resolution Original product arrived damaged and without mounting hardware. It was easy to resolve quickly by emailing their support staff who had a replacement shipped out within a week.

I was out of hope, until I found Lime&Lou With weeks left until my wedding, I had a company rip me off. They took my money, stopped responding, and I was absolutely heart broken. I had the idea to have our outlined picture on a hoodie for a send off, and it wasn’t looking like it was going to happen. In a time of humble desperation, I put in an order with Lime&Lou. I sent an email and crossed my fingers. No, they were not the previous company. No, the wedding was not going to work with the original shipping date. No, I didn’t have much hope left. However, I got an email back. Yes, they were polite and quick to respond. Yes, they expedited the order just for me. Yes, I got a beautiful products that is exactly what I had wanted. Maria and the rest of The Lime Team helped to make our send off special. I could not love this company more. With amazing people, service, and of course product, you can’t go wrong with The Lime Team!

The perfect way to preserve your special memories Our Lou & Lime watercolor on canvas framed art piece from my submitted photo easily surpassed my expectations. Our art piece arrived within the promised window. It was not cheap, but it’s definitely worth the cost. The fit, finish, & material quality is top shelf. It looks & feels solid; an art piece that will be passed down to our kids. It was well packaged & arrived unblemished. And it was a true reproduction of the photo it’s based on. I highly recommend Lime & Lou products as gifts or keepsakes. This is a perfect way to spotlight your most precious photographs and memories. I recommend going a size bigger than your first instinct. You won’t be disappointed.

She loved it! I ordered the Custom 3D Acrylic Song Lyrics Plaque for my wife, and she absolutely loves it. We don't usually buy Valentines Day gifts for each other, but this really jumped out at me and the quality of the end product did not disappoint. I will definitely keep this company in mind for any future occasion.