Lack of action for faulty product I purchased a Gummi Lamp from Gessato in June 2023. It arrived and was faulty, with the lamp not working at all. I contacted Gessato, and communication back was great at first. I was asked to check I had plugged it in correctly and tighten the bulb. All of these steps I had done. Since replying back to their "quick fixes" that the lamp was not working, communication has ceased. I have followed this up regularly with no success. It's extremely frustrating when you purchase something with a high value attached to it and expect a level of quality, all to be disappointed. Placed review on Trust Pilot on 17 August and then had a response within 24 hours claiming they had sent a new replacement bulb. Received new bulb on 5th October, almost two months later. The new bulb was a completely different colour and did not fix the problem. Emailed them again on the 6th October advising them that new bulb had not fixed the issue and have not heard back. This is the worst customer service experience and I would not recommend purchasing from this store.

Unique products, bad customer service Gessato.com is a company that has interesting, unique design ideas and also sells a variety of home and personal goods, However, their customer service and communication stinks. I recently received an order from Gessato that contained the wrong item, which I promptly returned using their pre-paid label. It's been over a month and I have not received my refund despite repeated emails and online chats attempts to contact them, which have been completely unsuccessful. I filed a Better Business Bureau complaint and learned I'm not alone - BBB has multiple similar complaints from customers being completely ignored by the company after receiving incorrect items or no items at all. Buyer beware!

Very happy with my new portable lamp I purchased from Gessato an outdoor portable lamp which arrived very promptly. The quality of both product and service are outstanding. Thank you.

I've just upgraded my kitchen arsenal… I've just upgraded my kitchen arsenal with a set of high-end knives from Gessato and I'm seriously impressed. These knives mean business. Exceptional quality, great balance, and they've got a serious edge. The Gessato crew were on the ball throughout. No mess, no fuss, just solid service from start to finish. The whole process was as smooth as a perfectly honed blade.

Order Corrected with a Bonus My first experience with Gessato Design Store started off rocky—I received an orange corduroy pillow instead of the brown one I ordered. But customer service was quick to resolve the issue. They overnight-shipped the correct color, included a prepaid return label for the mistake, and even threw in a complimentary laundry detergent that I now adore. All in all, it turned into a very positive experience due to their excellent customer service.