I love the hats but I ordered an XL but… I love the hats but I ordered an XL but they sent me a large. I’ve been trying to get this exchanged for about 2 weeks and the communication with them have not been the best experience.

No Customer Support I purchased a hat a month ago for my husband for his birthday. We like the hat, but it’s too large. The reason for the negative review is due to the unintuitive exchange process and zero personal customer support. I initiated the exchange process two weeks ago and I am still waiting for a return label or at least a return address. There is no phone number available and no personal customer service. Email responses take about a week and appear to be automated since they do not address my questions.

One of the best quality hats I own One of the best quality hats I own. Being a musician, I own several different brands and styles of hats for wearing on stage at gigs. Ruediger hats is by far one of the best brands of hats I’ve ever owned. I currently have four of their hats and I 100% intend to add more to the collection. High quality, great styling, and unique designs are just a few of the reasons I recommend purchasing a Ruediger Headwear Hat for yourself.

Great customer service Great customer service, great hats and my 30% discount didn't work!!

The hat was too small The hat was too small. The return process is not user friendly. Still waiting for a return label.