Associated scam? Since found to not be the case. Associated scam? I haven't yet received my purchase ( if indeed I'm going to get it), but my experience so far may be of use to others. I emailed the company for some advice a month ago. No reply. With hindsight i should have walked away, but those photos are so enticing. Anyway, persuaded by the apparent returns policy and positive entries here, I proceeded to purchase. Immediately i received a text ( no invoice received though) ,saying i should ring a mobile number of i hadn't already discussed a potential fraud. I hadnt, but googled the number, finding its associated with a credit card fraud. My credit card company confirmed this fact, stopped my card, and recommended i contact ATY. There's no phone number on the website ( another red flag), so I emailed asking them to contact me urgently 're a credit card problem. I've heard nothing. It could be me. It could be coincidence, but.....draw your own conclusions. Hopefully this will educate your decision to purchase. Good luck. I'll update this if I ever receive the purchase or support from the company. Response to ATYs feedback. I most certainly did email ATY pre purchase( via their " contact us" part of the website, in order to seek confirmation regarding the colours of the chandeliers.) I resent the suggestion I have lied. I also mailed on the date of purchase asking for an urgent email contact because of credit card issues. Nothing was received back. I'd have telephoned if that had been an option. I had no expectation of chandelier receipt when posting my factual experience of paying for one. I'm aware of the month lead in. My intention was simply to highlight my experience, the lack of communication ( no invoice confirming sale, no replies to e mails) and resultant concern, shared by my credit card company. Hopefully I have achieved that, and readers can make up their own mind regarding my experience.....and the company's attitude to it. Thank you. Update 15/3 Payment received, hence me updating the review in the interest of fairness. Thank you. Id rather have received the chandelier (in due course) . In case it saves anyone else , the text which caused the problem came from 07888864355. Google suggests it's associated with fraud, confirmed by my credit card company.

Bad customer service Bad customer service and weird experience. Bought something and my order was cancelled right away, because it was supposedly out of stock. I was quite surprised to see it on the site the next day for the full price and still in stock. Tried to reach them, but no answer. No way to treat your customer.

The customer service was fabulous and… The customer service was fabulous and they were very responsive to answer your question. The product arrived on time and I am delighted with this piece of art.

Lower your expectations. Maybe OK if you lower your expectations, but dear good don’t try to order anything expensive or big (such that it might require multiple boxes). I liked a lot of things on the website but it looked a bit sketchy so I exercised some caution and I did a “test” order for a small $400 DIY glass lamp that came in a single box. With this purchase I would say I had a decent experience (the quality of the hardware was not great but the product arrived and looked reasonably close to as expected). I then ordered a $1200 DIY lamp and had a terrible experience. First, I get shipping notification and only 1 box arrives. I’m a bit confused so I reach out and then get told there are 2 more boxes (which do arrive but still not nearly enough parts). I then reach out and they told me that i what was delivered was 10% more than what i ordered to take into account breakage (this is impossible because the boxes I receive contain less than the $500 one and have no hardware included). After a few back and forth emails I’m then told that no, there is in fact another box coming (which arrives with more broken pieces than unbroken ones and still no hardware). I then put a dispute in with the credit card company and they promptly (literally within 24 hours) sent me a threatening email about how they have GpS confirmation of deliveries at my address and they are going to report me to credit agencies and send me to collections. If you like to receive 50% of what you see pictured and get treated poorly, this is the place you should order from! Edit: In all fairness to the retailer, I agree they did make an offer for return, but I disagree with their assessment that I was overly negative and refused to allow them to make it right. Their order fulfillment process if a jumbled mess and I already had to send pictures of what I received in the first boxes to get them to confirm that there was in fact things missing and another box was coming - so I eventually got tired of jumping through hoops for them to do the right thing. Also, only 2 days after we agreed that I would return the parts that were actually delivered to me as a "resolution" with this retailer, they sent me the following message "Based on the tracking number of the return labels you still did not ship the product back. I've CC'd James from our collection agency partners so he knows if we did not receive the product by March 1st he can start the debt collection process. "

Faulty design lead to product failure Received a chandelier and unfortunately did not try to install it until after the return period. I believe this unit is designed with a structural flaw, as it comes in two wide pieces intended to be held together with a 2mm long set screw. Inevitably, this put far too much pressure at the fulcrum point where the set screw was situated, causing the metal support to deform, and the chandelier to split in half at the middle. While the company - at first - was very responsive, and even sent replacement parts, all of the parts failed in exactly the same way. They repeatedly deleted my reviews of the product where I tried to disclose this flaw on the product, in which I included pictures to demo strate the flaw. This is biggest red flag to me - blocking negative, but honest reviews. Also note: the FAQ on their page states the products have a warranty, but when asked for details on the warranty, I received the response that it is just the 30 day return window; no actual warranty exists. They do get one star back for having attempted to be helpful despite being outside the return window. I acknowledge it's my fault for not assembling it within the period of the return window. But it certainly still stings to spend over $800 on something that's destined for the dump because of shoddy construction. As always, buyer beware. UPDATE IN RESPONSE TO THE SELLER: I did not ask for a refund, I simply asked for installation instructions and a clarification of warranty procedure. The light, which comes with over 40 separate, individual pieces comes with a single image for installation, which regards wiring only. When asked how to assemble the fixture itself, not the wiring, I received a YouTube link that only showed installation of the first step. Following this step is what led to the faulty component failing each time I tried. When asked if I had done something wrong, and what is supposed to be done with the other 40+ pieces not in the video, I was met with the response "it is simple. If you can't figure it out, hire an electrician." I had had an electrician come out to assess the installation cost, which is when I finally realized what a mess this product was, and was intending to hire them to manage the installation. But I don't think an electrician will generally handle IKEA-esque assembly as part of their duties, especially when no instructions are included. The electrician also noted the oddity that the product did not use US standard wiring. As mentioned above, I give the company a second star for being willing to try to help, even outside the return window. But the product is a one star, plastic, unstable, and (for me) unusable $900 mistake. The company's unwillingness to allow me to disclose my experience, with pictures. I was asking for warranty details not to get a refund from my CC, but to exercise their extended warranty program. I made this explicitly clear because, again, I knew I would not be able to cancel the charge since I was in the wrong being outside the return window. I have never disputed this charge and have not had my CC company take any action against ATY. The response they are providing here with regards to warranty differs from the response I received. I was told, direct quote "We didn't not advertise or offer any kind of warranty on this product, not in product description or in our promotional materials." When I sent a screenshot of their FAQ highlighting the section that noted products came with a warranty and asking them to elaborate, I never heard from the company again until they responded above, here. Again, I recognize I have fault here as well for not operating within the return window. That is why I do not, and did not, expect a refund. I was only hoping to get to a point where the light was hanging in my dining room, not sitting like a disassembled erector set in my closet.