Bucky Hensley
GBI mistakenly bought a wood stove… I mistakenly bought a wood stove pedestal that was advertised as a wood burning stove. The seller refused a refund unless I paid return shipping charges. Very negative experience. I would advise researching and reading very carefully if you choose to buy from this company.
Jeff Snodgrass
GBAsk questions. We spoke with the company several times and they were always professional and helpful. The fireplace we purchased had (2) different heights listed for the unit and the pictures on the web site made it look much bigger than it is. The mantel is on 34 inches high and I wouldn't purchase it again due to that. The second height was listed at 50 inches which is what I thought I was getting.
John Thomas
GBThe sales rep we dealt with polite and knowledgeable The sales rep. that we had was very helpfull polite. She took her time and when I asked a question about the stove we purchased she answered it.
Cassandra Beckman
GBThis place is a SCAM!!! This place is a SCAM!!!! DO NOT buy from them!!!! Will not return any of my emails nor pick up my phone calls anymore! I have called every day for two weeks after the item was canceled due to the fact I ordered the product and then was discontinued but still was on their website able to buy after they told me it was discontinued.
AkMc
GBThe customer service was wonderful The customer service was wonderful! It was so nice to have someone have the answers I called for quickly and I feel like my time was really appreciated.