Excellent gas fireplace system. I might be best characterized as a cranky old man. I’m a retired engineer and very critical of poorly designed products and cryptic instructions. I researched just about every product on the market and in the end I chose Peterson based on their quality and cost. This is an excellent gas fireplace system. Everything I needed was in the boxes and it all arrived in perfect condition. The instructions were clear with good illustrations and installation was easy. Now our living room is toasty warm on those cold winter evenings. We are very happy and highly recommend Peterson.

Easy and cozy!! Works great! Looks beautiful and is so cozy!! We just love sitting by our fireplace now. So happy we converted our regular wood burning fireplace to gas!! We actually use our fireplace very frequently now!!

Unbelievable soot Unbelievable soot! Very dissatisfied.

Everyone loves our new log set! We love our log set we’ve had almost a year now. I was happy to see this reminder to review pop up in my email only after we’ve had some time to use and enjoy our purchase. We had our log set professionally installed by a plumber who previously worked for a gas log company on their installs. He was really impressed with the set and the burner stating it was probably the nicest he’s ever installed! We and our guests all agree. We added black lava rock to cover sand and bright burning faux embers below the logs. We get to enjoy this vented set even more with the remote start. I would highly recommend it to anyone looking for the ambiance of a real fire with a classic look and ease of use. Thank you!

Do Not Buy - Poor product, even poorer customer experience Would not recommend RealFyre by RH Petersen. Ordered two sets of the same product in late Nov 2023. - Real Fyre G9 Vent-Free Burner with Variable Flame On/Off Remote, Natural Gas G9-20/24/30-15 - Real Fyre Split Oak Gas Log Set They arrived on time, no problems. My state-certified plumber installed one in the basement. That seems to work fine - not top notch quality, but adequate. Two downsides - 1) low, flicker/"whooshing" sound whenever it's on 2) pilot flame is huge and can't be turned down at all. However, the one upstairs has never worked - the pilot flame would light, but would not stay on. Called technical support - they said I needed a part and I would need to call the Real Fyre dealer. 12/6/23: Called the dealer - they said they could ship the part, but I would need to pay. Asked about warranty, so they submitted a warranty request. Received an email the next day (12/7/23) asking a bunch of questions and for pictures. No response until 12/21/23 stating that the manufacturer requires me to send back the whole unit for inspection! In the meantime, I have no operating fireplace in my upstairs fireplace in the middle of the coldest months of the year... I was a little delayed sending it back until after the holidays, but it's now February and still haven't heard anything. Instead of making this right and delivering a great customer experience, they're trying to prove that the buyer (or the plumber) did something wrong. In a nutshell, I would not recommend Real Fyre RH Peterson www realfyre dot com.