Great customer service! We purchased a mailbox and had a great experience with prompt delivery. We ended up going with another mailbox from a different reseller. The team at Oak Park Home & Hardware worked with us to arrange a quick and easy return. In summary, excellent customer service and product selection. Will definitely do business with them again in the future.

product was like it showed product was like it showed, but quality was sub-standard. little pressure placed on it caused it to snapped the product in half,( while putting the n,s,w,and e together, the w and e snapped in half). But it was fixable which my husband managed to do by screwing it into place on the pipe provided and since he was placing the whole unit upon his flag pole top, no one can see the screws inserted into the product from the front. maybe product can be designed to take more pressure so this will not happen to others. outside the whole thing looks great sitting upon his flag pole instead of the traditional gold or silver ball or eagle. MGH

Happy Repeat Customer I am a repeat customer. Back in 2015, I purchased some Arroyo outdoor lighting, which I unfortunately lost in a house fire last year. When I went to try to purchase the same fixtures this year, I found the original paperwork with the product and contact information. With so many businesses folding during the pandemic, I was thrilled to get a reply from Joseph as I remember how knowledgeable and helpful he was in informing me about the options and choosing glass combinations. This time, in addition to replacing the previous fixtures, I also ordered an interior one. Again, Joseph was extremely helpful. He responded quickly to the series of emails I sent, and when Arroyo filled an order incorrectly, he was right on top of rectifying the situation. He also gave me a discount for being a return customer. I definitely plan to do business with Oak Park in the future, should the occasion arise.

Outstanding Product and Customer Service I ordered three cast aluminum decorative tiles and didn’t realize they came in two colors. I inadvertently ordered one that was a different color than the other two. I was immediately contacted to verify if this was what I intended. Most companies would just ship without checking, wouldn’t they? My tiles arrived quickly, all in the color I wanted, and were more beautiful than pictured. My tiles were well packaged to avoid damage. I will definitely order from them again!

Beautiful key rack, but missing needed hardware and information Beautiful key rack! It's worth noting that the wood frame has movable braces for the tile, so it's possible to swap tiles with the seasons. Motawi has many 4"x8" tiles for sale. Hanging the rack stably is a mystery, however. It has two keyhole frame hangers, which makes hanging it a precise effort. Also, the tile is "deeper" than the wooden frame, so getting the mounting nail to the keyhole hanger requires some adjustments. For the price, I'd expect the rack to include hardware and instructions on how to hang it.