Just ordered a petty item so ordered… Just ordered a petty item so ordered two. Expected it to be a couple of weeks, not so arrived within a couple of days and hay presto my Tanaka hedge trimmer is back up and running. By the way this has to be one of the best pull cord hedge trimmers I have used.

Communication breakdown I looked over the technical drawing on the website which was all laid out numerically. Found the numbers I needed and order. It took quite a bit of time for my items to arrive. Immediately on opening the package I new it was the wrong casing for my machine. So I took photos of both the machine with the parts sent next to the machine and sent an email back to the company. I've heard nothing back whatsoever. I appreciate things might go wrong but it's been weeks now and still nothing. This is a machine I use which is a real inconvenience. Jason McKay Trim Yer Bush

Items delivered as ordered Quick delivery when items are in stock. Small items suchas screws and washers expensive for what they are.

Tanaka Spares kept me informed Tanaka Spares kept me informed of the progress of my order which is important with today's supply chain issues. I received all the items requested in a nice padded envelope.

Good Service The ordering process was easy, feed back was given of my order, my only small comment is that it would improve the whole process if I was aware that the items were not in stock and would need to be obtained. The package was well wrapped when received.