placed an order never received placed an order never received, emailed and left msg never got replied.

Products are guaranteed. Delighted with growth. I made my first purchase from DA Roses in early spring. The bare root roses arrived promptly (appreciated since there’s a high shipping fee). We planted them within a week of receiving them, following instructions we found on their YouTube page. All products we bought from them are now flourishing, already filled out with beautiful leaves. We are excited to see how quickly they are growing fingers crossed for blooms. One of the best characteristics of this company is the five year guarantee. I highly recommend.

Poor Customer Service One of two roses ordered in January was delivered in March. Six weeks later an email stated the second rose would be shipped in 10 days. Two weeks have passed; no one answers the customer service number even though my call was placed during identified hours and no email updates or account updates. Whether I get the second rose or not, I probably will not order from them again. Too many other vendors who at least answer the customer service line and too many other beautiful roses in the world.

I have been a Customer of David Austin… I have been a Customer of David Austin Roses for at least twenty hears. I recently contacted their customer service department. I was treated very poorly. The agent was rude and unprofessional. When I realized the she was not going to assist me I asked to speak to a supervisor. I was told none were available but one would get back to me. No one ever contacted me. I contacted the office in the UK no response. I will never buy from a company who demonstrates such contempt for their customers

Best roses I have seen Just visited. Such a wonderful selection of roses laid out in a fabulous setting between ornate hedges, pergolas and buildings. Different sections highlighting roses and where they are best planted with simple advice given along the way. This includes ideas and examples of other plants to use as companions. Cafés restaurants are both great, food excellent with fast friendly service. I cannot fault this specialised garden centre.