I was very happy with the service Dept I was very happy with the service Dept. I replaced a built in & new one fit perfectly.

Spent $3,000 on an AOG with accessories… Spent $3,000 on an AOG with accessories and emailed them one question, but never heard back from them!

Initial quality is good but .... Initial quality is good but one of the spark generators failed in the second season of use and when I opted to replace both generators this spring I discovered a poorly done “ factory repair” on one of the unit’s generator plugs. This plug came apart when simply unplugging unit. Combined with no extra slack for ignition wires, it makes correction of issues a real pain. Not happy having to spend additional time and money correcting an issue that should not have been my problem in the first place.

Web site was very intuitive for parts…Dr Z Sez Web site was very intuitive for parts selection and ordering process. I received the replacement parts in five days and was able to repair my built in grill quickly with no headaches thanks to American Outdoor Grill Shop.

Just Awful. Avoid! Bought a 3 burner AOG. Utter disappointment. Either doesn't get hot enough or causes flareups that turn into a firestorm. Hard to clean. Have a Home Depot Weber at my vacation place that cost less than 1/5th of this piece of junk that cooks fast and never flares up. AOG not recommended. Avoid!