easy process -

They shipped the wrong chandelier to… They shipped the wrong chandelier to me. Took a month to get approval to return it and it cost me $52.00. I’ve now heard from them and they said it was damaged so they can’t return my money. It was absolutely not damaged and was shipped in the original packaging. This was their way of not refunding their mistake. It was Lighting World Decorators that did this but Houzz is who my money went to. It should be their responsibility. I would NEVER recommend them. As far as I’m concerned, it is an unethical fraudulent company. In reply to their comment. After posting this they did refund my original payment but I’m still out $52 for the return shipping that they did not credit.

Upping review to 5 stars I am upping my review to five stars (initial review lower) for the excellent customer service experience. The CSR was very patient and worked with me to resolve the issue. We had good communication each day so I knew they did not forget about me. Then, after many emails and proper documentation (yes it was a lot of effort on my part and patience), Houzz customer service came through and SOLVED the problem and got a full refund issued from the original seller.

Paid attention to what I wanted to… Paid attention to what I wanted to order and sent me a coupon because the credit wouldn't work on a lesser item. Love companies that do that!

DO NOT USE THIS SOFTWARE. DO NOT Use This Company if you are a contractor or small business. I had a customer pay an invoice through this Houzz pro site and the did not deliver the payment. I have called to speak to someone for the last 3-4 days and every customer service agent says someone will call you. I have not received a single phone call back from this company.