Good Customer Service We received a West Elm chair from LazySuzy. There was a hiccup on the delivery date, but the CEO reached out to us and made everything right. He was responsive and professional in solving the matter, so good customer service, and we love the chair!

easy! legit website definitely was nervous if this was a legit website or not. pulled the trigger, then luckily got an email from cb2 directly confirming my coffee table was out for delivery. got it cheaper on lazy suzy vs cb2 and west elm, and got free shipping! cant beat that when each of those retailers charges 250 for delivery. smooth easy delivery, would definitely use again.

Great experience ordering a West Elm table! My experience ordering a West Elm table from Lazy Suzy was great. I have never heard of this vendor before, but they showed up when I went price shopping after some sticker shock seeing West Elm’s $200 shipping fee for a table I wanted. Lazy Suzy offered it for the same price (including the limited time discount code) and for only $99 shipping. Suddenly the deal made sense. Took about four weeks to get the table, but contracting third party shippers can take time. I’d order from them again in a heartbeat.

2 month delay and damaged Our order got delayed by two months. There was no phone number to call for customer service although email responses were usually back within a day. Our media console arrived damaged with cracked and splintering wood on the inside. The customer service team did reach out and apologize for the delay and damages and gave us a partial refund for our product since we were unwilling to wait for a new piece of furniture.

Questioned legitimacy. 5stars. Questioned if it was a legit website at first & if I would receive my order . Well I’m happy to review that my order came in great condition, it is definitely an authentic piece & they sent updates through email during shipping. Overall 5 out of 5. Just took a little extra time to receive in mail, but that’s comparing to Amazon prime .