Questioned legitimacy. 5stars. Questioned if it was a legit website at first & if I would receive my order . Well I’m happy to review that my order came in great condition, it is definitely an authentic piece & they sent updates through email during shipping. Overall 5 out of 5. Just took a little extra time to receive in mail, but that’s comparing to Amazon prime .

Good Customer Service We received a West Elm chair from LazySuzy. There was a hiccup on the delivery date, but the CEO reached out to us and made everything right. He was responsive and professional in solving the matter, so good customer service, and we love the chair!

Really want to give a 5 star rating. Timely delivery, updates on progress. Beautiful product. Good customer service. I really wanted to give this a 5 star rating but I can't because of the enormous amount of bubble wrap. (Especially w/ chair #2 which arrived first) Very environmentally unfriendly, and a burden to deal with. They are plastic chairs that fit in the box. Just a little protection around the edges should suffice.

Fears unfounded I too was leery but trusted the reviews so took a chance … and am so glad I did. Within 10 days of my order, I received an anticipated delivery window. Then a call to select a date, then a confirmation. My couch was delivered on time by a great crew and is exactly what I ordered. The communication was above and beyond. I’d def order from LazySuzy again.

My item arrived quickly My item arrived quickly, sooner than expected. The delivery team worked efficiently and carefully. The only thing I would have liked is some information on how to care for the wood table top.